- Report: #1263587
Complaint Review: Redbox - Nationwide
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Redbox
Nationwide, USA
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866 733 2693
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www.redbox.com
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Redbox False or Misleading information Oakbrook Terrace Illinois
To whom it concerns,
I'd like to file a formal complaint against Redbox.
I recently rented DVDs from a location of Redbox
In VA. If I'm guilty of anything I admitted and RedBox customer service confirmed I didn't return the DVDs timely. They were 3 days late.
I expected to pay for the 3 extra days rental but when I received my Bank statement I realized RedBox charged me $40 and $21. For DVDs that were 2 or 3 days late?
At this point I called Redbox and was told that my $0.99 or $1.59 daily rental was actually $8.59/ DVD/ day. The Redbox customer service department then tried to explain this rate but I still don't understand how or why the Redbox billing departmentt can justify such charges.
My complaint -
On the RedBox website and machines there is a posted charge of either $1.59/ DCD or $0.99/ day/ rental and this is what it advertises. Games are different.
The machines and the website does state if you keep the DVD past 9 PM you will be charged another rental period, with a maximum of $40, which too is posted and understandable. According to the customer service department a rental period is from 9 PM to 9M the next day (24 hours).
Redbox is overcharging numerous people with unadvertised rates which maybe illegal?
I would think this is deceptive advertising or false advertising.
Please investigate and respond to this complaint.
Thank you,
CC:
Redbox Corporate Office & Headquarters
1 Tower Lane Suite 1200
Oakbrook Terrace IL 60187
1 Updates & Rebuttals
Robert
Irvine,California,
USA
There is something missing
#2Consumer Comment
Mon, October 26, 2015
There is something you are either leaving out or being totally mis-informed on.
First of all I don't where you were looking because a lot of what you are saying doesn't actually exist, and things you say exist really don't. Now, I can't say what is or is not on the actual machine you rented from. However, you mentioned the web site as well. You can go to the Red Box site and look at their terms.
http://www.redbox.com/rentalterms
On the RedBox website and machines there is a posted charge of either $1.59/ DCD or $0.99/ day/ rental and this is what it advertises. Games are different.
- Red Box hasn't had 0.99 rentals for well over a year, they are currently $1.50 for a regular DVD. I could not find anything on their site that states $1.59. Now, of course if the machine said something different that is something only you would know.
- On the maximum rental in short it says that the maximum charge will be as follows. DVD - $25.50, Blu-ray Disc, $34.00, Game $69.00. None of which match the charge you mentioned.
Now, why I am I telling you all of this. The reason is simple, there is obviously some disconnect here. But since you were the only one who talked to them no one anywhere else can say one way or the other. However, if you really do have proof that you returned your DVD's after 3 days AND you have your bank statement that shows you were charged the $21 and $40 for 3 days you may actually have a valid dispute for your credit card. That is again unless you are leaving some very key information out.
