- Report: #611701
Complaint Review: Rec Warehouse Greensboro NC - Greensboro North Carolina
Reported By:
Linda -
Gibsonville, North Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Rec Warehouse Greensboro NC
3020 High Point Rd. Greensboro, 27403 North Carolina, United States of America
Phone:
336-854-2600
Web:
Categories:
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Rec Warehouse , I purchased a patio set, no one told me it is teke wood just put a clear sealer on it, I did 2, it looks like crap, they refuse to do anything about it Greensboro , North Carolina
I bought a patio set from Rec, last June at the time of purchase no one told me that it was teke wood or had to have a special oil on it. The salesman helped me load it onto my truck and I asked what to put on it to preserve it and I was told a clear perservative. I did a week later it looked like crap and started to peel, I called back to Rec and ask again and got a run around and they told me to sand it off and do it again, so I did it still cracked and peeled. I have tried to talk to them several times even did a report and took pictures out to them, I also took the pictures to Wells Fargo and they were amazed they would not replace ro give me a credit for it. I called again today 6-8-2010 and spoke with the manager, he spoke with his salesman and bassically called me a liar, that they did not tell me that and that they would not replace anything. To sand it off and put teke oil on it, which I would have done if I had been told to start with. Would you pay $1400.00 for something and deliberatly put the wrong thing on it? All I want is store credit or a replacement of equal value, not teke wood.
1 Updates & Rebuttals
Keith2010
United States of AmericaTeak Issues?
#2Consumer Comment
Wed, June 23, 2010
Linda, I also bought a patio set from Rec Warehouse, Greensboro, back in 2007. The sales people there at the time were very nice, they did tell me that it would weather over time, and the only way to preserve that is to use a teak oil. They didnt say what brand or anything, just that if I were to add this, it will help preserve the color of the wood.
Now with all that being said, your time line from what I was reading confused me alittle. You said you bought this set a year ago, and when you asked the salesperson how to take care of it, he said, "a clear perservative." but then you immedately followed it up with, "I did a week later it looked like crap and started to peel." Teak isnt a hard material or keep maintained, You sand, you stain, you let it leech, and then your pretty much done. If your telling me that you bought it a year ago, and NO just started to apply the perservative, then I can understand why it looks bad. But if you got it a year ago and then a 'week' later you added it, and then it started having issues, I would wonder what 'clear perservative' you used on it, and if it was the right one to begin with. If Rec Warehouse didnt have a Teak oil in stock or something, I could understand, but from what it sounds like it sounds like you just got a clear preservative and put it on top of it, which didnt get rid of the 'dying' wood. I would have called Rec before going though any process.
An example to that would be replacing tired on a car, we all know that tires are needed, but without knowing the steps to take and which type of tire to get the job can be done wrong. But I wouldnt just try to go out there and do the job without knowing the correct way to do it.
As I said before I have a Sumbawa set from Rec Warehouse of Greensboro, it's very heavy and takes alittle longer to Leech than other sets they had. But I did research on it and found the correct way to prolong the life of it.
I feel your pain Linda, from a person to person, but as much as your blaming Rec Warehouse for not telling you, the lack of knowing exactly what to get seems to fall in your half of the problems.
You can hate me for the points I have made, but I am being as fair as I can be.
Good luck in the future,
Keith
