- Report: #54325
Complaint Review: Qwest Communications - Portland Oregon
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Qwest Communications
Portland, Oregon, U.S.A.
Phone:
800-244-1111
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Qwest Communicationsrip off Qwest is to communications what the Keystone Cops were to law enforcement, just a laughable parody Portland Oregon
After successfully dumping Qwest home service (for just cell service) because of a massive nightmare of past problems, my employer asked me to re-connect the service (at his cost) so I could do business by phone. I had to give Qwest one more try, so would they as the "New Spirit of Service" come through as a reformed company? NO! Long story short when my first bill came I found that I had been slammed with MSN internet access added on for $18.95. I had plainly explained to the service rep (in Denver) that I wanted only the mose bare bones service available. I of course was right on the phone to Qwest and asked them point blank if they'd slammed me. After musing over my question and studying the computer entries he said, "Well, either someone just pushed a wrong button, or the service was added without your authorization. The one button adds an entire service I find hard to believe, so I went with the latter. He then explained that "unfortunately, there was nothing he could do for me, I would have to call MSN and deal with them myself." It took four months, seven total phone calls, and about 3 hours total on the phone--that I could have charged a client $125 an hour for--to (hopefully) finally get that service and it's bills removed from my bill. I have heard from an employee of that company that this is no strange report, their take was that "someone in the phone operation needed to make goal on something for that day, and added that to temporarily make themselves look good." That is of cource conjecture on their part but it sure says more than we don't know how it got there! Suggestion: When dealing with Qwest ALWAYS get an employee name and ID number, let them know you are taking notes on what's happening, and at the end go over what you've ordered from them and ask can you confirm that that, and only that (list services) has been ordered, and we've not added any other features, peripherals or outside services) SUMMARY: Qwest is to communications what the Keystone Cops were to law enforcement, just a laughable parody! Roger Portland, Oregon
U.S.A. Click here to read other Rip Off Reports on Qwest
U.S.A. Click here to read other Rip Off Reports on Qwest
3 Updates & Rebuttals
Sean
Seattle,Washington,
U.S.A.
The computers are to blame.
#2Consumer Comment
Mon, June 30, 2003
One thing I hated at qwest was what my computer would say every morning as it booted up. Copyright:1982 AT&T. The software used to do nearly everything at that company is older than most of the employees working there. It would cost qwest millions to update the software, but taht would never happen. No company wants to pay for capital improvements when they have monopoly power. It was not unrealistic to have 20 to 30 applications open on my computer at any given time. If I needed to make a reapir appointment, I would have to bring up 6 different applications, and make changes on all the screens. All of these processes could be updated and consoldated, and qwest and it's customers would benefit. But
Jack
Omaha,Nebraska,
U.S.A.
Seen this problem before.
#3UPDATE Employee
Thu, June 26, 2003
Sorry to hear about your troubles with Qwest. As an employee though I have seen this before. It is more than likely that you were not crammed but instead received a number from the 'pool' from someone who had the MSN service before, and didn't cancel. It also sounds as if the representitives that you dealt with were not completely in the know. I also want to assure you that there are many of us with Qwest who take pride in their jobs and their company. Yes we do have daily goals but they are obtainable by doing good hard work, not by cramming. FYI, slamming is done by long distance companies. It is unfortunate that it took so long to get this corrected for you also. A simple call between qwest, yourself and MSN would have probably solved the problem with just a call or two, but it doesn't sound like any of the reps took the time to resolve your initial concern. That is where the blame should lie here, not with someone possibly cramming your line.
Mic
Mesa,Arizona,
U.S.A.
Qwest is slowly going down the road towards bankruptcy
#4Consumer Comment
Sun, May 04, 2003
I read your posting. It is very interesting. I thought you might enjoy mine. Be sure it find it. By searching for Qwest, yours comes just more recent than mine. I am a Network Manager. In the past few years, I have been given the resposibility of communications--including 288 lines we use throughout the region. I am cutting lines like there is no tomorrow. After each contract expires, I use someone else, and port the lines over. It is because these people do not realize that a small, indivdual circumstance like yours and mine can easily lead to bigger losses for them. I am signing a new contract this week with someone else for 23 more lines. I thought you'd like to know. Basically, I support people just like you at the office. Make sure your communications manager understands what happened to you. We have more options these days.
