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  • Report:  #239624

Complaint Review: Quicken Loans - Troy Michigan

Reported By:
- taken, Ohio,
Submitted:
Updated:

Quicken Loans
Quickenloans.com Troy, Michigan, U.S.A.
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Thank goodness for this site. yesterday, we were talked into making the $500 deposit. We gave them our credit card number. We were told we had to pay this to get the loan processed. We were also told we did not need an appraisal since we had one done within the last year. The banker did press us for the credit card info. After reading all the postings on quicken loans, it scared us silly and we decided to not go with this company. Yes, the info about the deposit is in writing, but when you are dealing with someone over the phone, you are pressed to sign the papers electronically and we went on what the banker was telling us, not the writing (which was very fine)After the phone conversation and papers signed over the internet, my husband was able to read the fine print and according to quicken, they manuever the words to state that basically no matter what - you will not get your money back. This is what made us back out. Hopefully we get our money back. If not you will be seeing another posting.

sue

taken, Ohio
U.S.A.


8 Updates & Rebuttals

Former

Ann Arbor,
Michigan,
U.S.A.
Where are you Brian?

#2UPDATE EX-employee responds

Fri, March 30, 2007

I think it is fair to assume that Brian's recent absence is most likely due to some sort of intimidation from Dan's lawyers. What type of threats have kept him from posting recently? I'm sure Brian fears for his personal safety or financial well being or he would otherwise be commenting on this very important situation. Please be safe Brian, don't let them intimidate you out of speaking the truth.


Former

Ann Arbor,
Michigan,
U.S.A.
Where are you Brian?

#3UPDATE EX-employee responds

Fri, March 30, 2007

I think it is fair to assume that Brian's recent absence is most likely due to some sort of intimidation from Dan's lawyers. What type of threats have kept him from posting recently? I'm sure Brian fears for his personal safety or financial well being or he would otherwise be commenting on this very important situation. Please be safe Brian, don't let them intimidate you out of speaking the truth.


Former

Ann Arbor,
Michigan,
U.S.A.
Where are you Brian?

#4UPDATE EX-employee responds

Fri, March 30, 2007

I think it is fair to assume that Brian's recent absence is most likely due to some sort of intimidation from Dan's lawyers. What type of threats have kept him from posting recently? I'm sure Brian fears for his personal safety or financial well being or he would otherwise be commenting on this very important situation. Please be safe Brian, don't let them intimidate you out of speaking the truth.


Former

Ann Arbor,
Michigan,
U.S.A.
Where are you Brian?

#5UPDATE EX-employee responds

Fri, March 30, 2007

I think it is fair to assume that Brian's recent absence is most likely due to some sort of intimidation from Dan's lawyers. What type of threats have kept him from posting recently? I'm sure Brian fears for his personal safety or financial well being or he would otherwise be commenting on this very important situation. Please be safe Brian, don't let them intimidate you out of speaking the truth.


Brian

Walled Lake,
Michigan,
U.S.A.
R is a Coward who ducks from the truth

#6UPDATE EX-employee responds

Tue, March 20, 2007

R thinks I'm Bitter? LOL. You think I really miss someone standing over me with a stop watch, breathing down my neck telling me that I need to make more calls? Working 80 hours a week, only paid for 40 hours.Or one of those dumb managers standing over me, shouting "I need another deal or folder? I need more talk time? Or I need to come in the office this weekend because the team is behind? Or you need to put more GREEN BARS (OVERAGE) on your deals. Is this a way to make a living? Ripping off people? Not paying them? Also, your new commission plan sucks. Maybe I should cut and paste it here for everyone to review? hmmm!

You seem to keep on running from my questions I've been asking for a month now. Hey R I bet you have ?I Love Quicken? tattoo across you're a**? You seem to be the only ONE at Quicken who has enough BALLS to answer me in front of the millions who click on this site.

LET ME MAKE MYSELF CLEAR TO YOU r, I WILL NOT STOP TALKING THE TRUTH ABOUT QL UNTIL YOU PAY THE 462 EX-LOAN OFFICERS THEIR OVERTIME HOURS. UNTIL THAN I GO NO WHERE.


John

Califon,
New Jersey,
U.S.A.
Of coiurse you ignore the actual complaints.

#7Consumer Comment

Mon, March 19, 2007

The problem is that these people get NOTHING for their money. There is no appraisal as many have asked for it and not gotten it, or in this case-they were told they didn't need one. So why the request for money?

When the alleged consumer was reluctant to give out CC numbers or pay to receive nothing, the agent should have gotten off the phone. Why the need for them to be insistent? Because it's a scam.


sue

taken, Ohio,
Ohio,
U.S.A.
Your company recieves enough money in closing cost fees to make up for the 2 days worth of work.

#8Author of original report

Mon, March 19, 2007

I wasn't going to go into all the details, but now I will. We were told a rate and closing cost fee that was higher in writing. We accepted to the terms given over the phone. That is why we made the 500 deposit.

Upon reading over the paperwork - closing costs increased by 2500, and rate went up. This is wrong. You are conning people into agreeing to the deposit by lying to them. After paying quicken, things change and should not.

Your company recieves enough money in closing cost fees to make up for the 2 days worth of work. That is part of the business, and if you want mine, you will not charge upfront. And yes, we have paid the appraiser at our home upon completion.

I knew I was not paying more than the appraisal was worth. We run a business and we are not paid upfront for the time that goes into providing estimates for our employees - and we are way worse off than Dan Gilbert or whatever his name is. I would have no issues with the 500 deposit if honesty was involved and we recieved your promises in writing PRIOR to the deposit.

You can definately afford to eat the cost that goes into everything prior. also, we were told our loan was approved before we made the payment. To read that some people are still waiting four months later is absurd.

But I am guessing it is another ploy to get the deposit, they can always change their mind and say you are not approved after the money is collected - dishonost. We do not work our business like this and neithor should you.


R

Livonia,
Michigan,
U.S.A.
Two questions

#9UPDATE Employee

Mon, March 19, 2007

First - have you ever had to pay for an appraiser at the door as you do a purchase or refinance transaction? If you've done your loan with Quicken Loans, the answer is no. If you have done your loan with many other companies, then the answer is usually yes.

Second - Put yourself in a similar situation and consider this: I come to you in order to buy a service that will take a 25 days to complete. If I backed out on you at day 10, or day 20, I'm willing to wager you have already spent a substantial amount of time and money doing the job I hired you to do. If I back out at day twenty and put no money down on a house, you take a total loss on the work you have already done.

The deposit practice is so common in the real estate business that no one questions it. Has no one here ever put down an Earnest Money Deposit as they go to buy a home? I have seen clients put down $1000, $5000, as much as $20000 in their EMDs before they even find a lender to do their loan.

Now let's sit back and listen to Brian go on about the evils of Quicken. We'll see what response he copies and pastes into this thread about how bitter he is.

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