David H.
Mesa,#2
Sat, August 29, 2009
Hello, I'm not David Holt but I do work for Premier. This is the first legitimate complaint I have heard on this site about Premier.
I can't make you any promises but I am willing to take some of my personal time to make enqueries on your behalf. I don't think it is proper to discuss anything of a personal nature on an open forum like this so please email me at [email protected] there some additional facts/info that I am going to need If I am to look further into this on your behalf.
There is one point in your complaint that gives me pause. I don't want to prejudge this or anything but when you state that you tried to charge back the service fee with your cc company and they said they couldn't do it? It is federal law they have to do that within 30 days "for cause." The cause here would be on of 2, either "services not rendered," or if in fact you were charged one penny more than the $439 agreed upon that would be an unauthorized charge, which again the credit card company HAS to take off your bill.
I am going to keep an open mind and again I can make you no promises about what I can or cannot do for you. All I ask is that whatever resolution is reached on this matter that you update your claim on here truthfully as to what happens?
If you are agreeable to that then I will agree to take my personal time and see what has happened and what can be done?
I hope to hear from you soon,
David