- Report: #1426729
Complaint Review: Perennial Care / UCA / CHUBB Group - Syosset New York
Reported By:
Benjamin -
West Hollywood, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Perennial Care / UCA / CHUBB Group
338 Jericho Turnpike Syosset, 11791 New York, United States
Phone:
1-888-633-5085
Web:
www.mymemberinfo.com
Categories:
Business Rating:
(0)
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Perennial Care / UCA / CHUBB Group LIED TO ME ABOUT PRESCRIPTION HEALTH COVERAGE Syosset New York
In November, of 2017, I spoke to James at 1-844-897-1810, ext. 710, an agent. I specfically asked him to look up my doctor and the 3 prescriptions I take to make sure they were covered - one RX is $1700/month without insurance. I used to have Blue Shield and it was covered by them but my rates were going up so I was shopping for a new policy. He told me the co-pay on this medication would be $50. He broke down my monthly charges as $189.95 for medical, $28.97 for prescriptions, $34.97 for dental and $46.93 for wellness. When I tried to have the $1700 prescription filled today, 2/1/18, I was told it was not covered; I was expecting the $50 co-pay. When I called the 1-877-684-0032 number on my membership card for help, they referred me to Perennial Care who then told me to try a third party service called "Prescription Hope" who helps cover prescriptions. Why should I turn to a third party for RX coverage? What am I paying for? I never would have signed up for this plan if they did not specifically cover the medication I asked them about and was told was covered! We spent 90 minutes going through questions while signing up for the plan and I was VERY CLEAR about needing my doctor to be in their plan and my prescriptions were covered. This plan is basically catastrophic coverage.
I am beyond LIVID with them - I could have stuck with Blue Shield if I had known that UCA/Perennial Care/CHUBB would not cover my medication. This coverage is practically useless to me without prescription coverage. I would have happily paid Blue Shield more per month and still had my RX coverage - something I was told would be covered!
2 Updates & Rebuttals
Regina
United StatesWe would like to help.
#2UPDATE Employee
Fri, February 23, 2018
Dear Benjamin,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. Association members have a 30-day cancellation period during which members may call and cancel and receive a full refund. It sounds like you purchased additional items from your agent that are not associated with our membership. We do not handle the prescription, dental or wellness Items that you are referring to. If you would contact us we would like to help you.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at (855)556-5053, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator
Regina
New York,United States
Please contact us.
#3UPDATE Employee
Fri, February 16, 2018
Dear Benjamin,
Unified Caring Association (UCA) is dedicated to total client satisfaction and we deeply regret that you do not feel that you received the appropriate service. Feeling good about what you purchased is our highest priority and we apologize that this has not been achieved. We strive to exceed expectations with our customers. As a policy and in practice, The UCA is committed to addressing and resolving all issues.
For your understanding, association memberships are sold by independent licensed agents. Memberships contain various consumer savings benefits including both insurance and non-insurance benefits. Members are emailed a fulfillment email outlining the log on process to view their membership materials immediately upon joining the association. Association members have a 30-day cancellation period during which members may call and cancel and receive a full refund. It sounds like you purchased additional items from your agent that are not associated with our membership. We do not handle the prescription, dental or wellness Items that you are referring to. If you contact us we would like to help you.
Once again, we are disappointed that you were not content with the membership benefits that you purchased. Please contact customer service at (855)556-5053, so that we can assist you in this matter and hopefully find the perfect solution.
Sincerely,
Regina Schreiner
Compliance and Customer Coordinator
