- Report: #20207
Complaint Review: Pep Boys - West Cordova California
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Author Not Confirmed
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Pep Boys
1540 E. Amar Rd. West Cordova, 91792 California, U.S.A.
Phone:
626-810-9936
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Pep Boys ripoff, gave me a faulty alternator, Towing Fees, business from hell W. Covina, California
On saturday 04/27/02 my car was having starting problems. I took my battery to be tested at a local auto parts dealer. The battery proved to be faulty. So i bought a new one! we drove the car all day saturday. that evening the car would not start again! i thought maybe the new battery was bad, so i returned it to the dealer and it checked out ok. i was advised that probally my alternator was bad and it should be checked.
i sent my daughter to the local pep boys #676 so they could check its voltage output. they told my daughter, after checking it, "that it wasn't(remember this statement) putting out enough volts and that i would need a new one".
she bought a remanufactured alternator from them. i installed it on the car sunday morning 04/28/02. we drove the car all day sunday. monday morning 04/29/02 my wife drove my girls to school, and the car died! it wouldn't start for anything! i then had it towed to my chevy dealer to have an diagnostic test done, they told me my alternator was bad! i returned it to the pep boys, i asked to have a replacement, they brought me one from an other store.
when it arrived i asked them to check it , before i took it home, so i wouldn't have the same problem. at that moment the parts manager(mike) said he couldn't test it because they don't have the right equiptment to do it!(refer to first statement!) they did give me back my money and core deposit. i am fighting to get back my towing charges and diagnostis test fees. thats my story. i thought i was ripped off.
Leonard
Rowland Hts., California
i sent my daughter to the local pep boys #676 so they could check its voltage output. they told my daughter, after checking it, "that it wasn't(remember this statement) putting out enough volts and that i would need a new one".
she bought a remanufactured alternator from them. i installed it on the car sunday morning 04/28/02. we drove the car all day sunday. monday morning 04/29/02 my wife drove my girls to school, and the car died! it wouldn't start for anything! i then had it towed to my chevy dealer to have an diagnostic test done, they told me my alternator was bad! i returned it to the pep boys, i asked to have a replacement, they brought me one from an other store.
when it arrived i asked them to check it , before i took it home, so i wouldn't have the same problem. at that moment the parts manager(mike) said he couldn't test it because they don't have the right equiptment to do it!(refer to first statement!) they did give me back my money and core deposit. i am fighting to get back my towing charges and diagnostis test fees. thats my story. i thought i was ripped off.
Leonard
Rowland Hts., California
1 Updates & Rebuttals
Matt
North Brunswick,Ohio,
File a Claim
#2UPDATE Employee
Wed, October 30, 2002
PepBoys is not responsible for the towing and all recips clearly state this. However you should ask the manager to file a claim with the alt. company Garner. The manager will need to send the old one in so they can test it and see if they should pay
