Complaint Review: Pep Boys - Philadelphia Pennsylvania

I suggest you file in your state and city of Mableton  Georgia,  since they're the ones we're pepboys did said work.

One thing though... Should I file the report in Ohio where the accident happened, or where I live in Georgia?

 To help your case you need to file a claim with the "DMV" by doing so this will affect "PEPBOYS" "AUTOMOTIVE REPAIR  GARAGE LICENS' NUMBER", making them to give all vital information on the brake work that was done and by whom ect. Why is that well, if said tech didn't have any training or not holding an "ASE CERTIFICATE" in " brake's" which means' once again said shop is liable, other reasons are anything less than two years of trade school makes any certificate null&voide this is a need  by "ASE" plus they're can't be any over laps in renewal dates' or miss tests in keeping their status as a certified automotive technician.

we're it comes to safety and not jus your's, this isn't something that  just happens it's caused by incompetent tech and service manager along with district manager by not doing there jobs , why do i say this cause after over 30 years of experience we all inspect each others work, it's a form of quality control assuring are clients getting the best service possible. And we do at times get called away to answer questions about problems caused by other shop's that are franchises like midas, meinke, brake-team, ect.

 The sad part is they're not understanding that Automotive repair businesses isn't an easy one, and is climbing in-major complaints from bad brake work, diagnostics, drive ability , Electrical, other problems are todays techs don't think outside the box, by going what a scanner tells them it's really not that easy, and with all of these trade schools that offer good learning skills, now on the other-hand most can not afford it and drop-out the other half just dropout cause they're not willing to give it their all ect. "RE CAP" filing with the "DMV" helps you're case plus the letter from the other shop and the winning your case about the ticket you we're given the day of your accident

I'm not sure what you mean by filing a claim with the DVM, but one of the first things I did was to get a statement from the mechanic shop that discovered the missing pin and clip. So I was able to use their statement to have my $2oo ticket for nit being able to control my vehicle dismissed. Are you saying I should contact the DMV to confirm that this is not on my driving record?

In the future I will ask for my parts back. Though I did not know to ask for the brake shoes back, I had to replace the rotors after I returned to Georgia, and that mechanic offered me my rotors just in case I needed them. I wasn't even going to take them, but I figured better safe than sorry.

I really appreciate your advice!

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My last words, any time brake work is being done make sure they're giving you all of your old parts or part back, by law they must return them upon request ect. what you need too do is file a claim with "DMV" along with copy's about your ticket and case number. And a  letter from the shop and the tech who inspected your brake's on your 99 Toyota 4 Runner  all of this is very important, I've seen so many bad brake work being done, I started taking pictures and put them on the wall of shame at my shop.

Thanks classic muscle power,

What you are saying is consistant with that expert mechanics report/statement. Like you said, the cotter clip or wire was never installed. If the accident caused the problem it would not have caused the wire to come out, instead the wire would have jammed the wire and pins in tighter. But there was no damage to the brake shoes all, so the entire brake kit should have been intact.

If any Pep Boys customer should expect to be the norm or have to take their car to another shop to have their brakes or any other service inspected, then we should not go to Pep Boys at all. I hope Pep Boys will take responsibility  for what happened. Not just for my sake, but for the comfort and safety of all their customers.

DLT61

The facts are when a brake job being done their's two pins one upper one lower held in by a wire holding both pins along with going in-to the caliper, whether its been months or years' means one thing "PEPBOYS" didn't replace the brake hardware kit when doing this womans brakes on her 99 4Runner. I know this first hand since one of my own Toyota is for hunting trips no roads and haven't had this problem ever why cause I'm replacing pins&wire to insure this doesn't happen. I'll say this as well, I did this for a living and have seen this happen cause they're using entry-level so-called tech doing brake services ,and led by bad practices"SERVICE MANGER" other reasons a tech who's leaving does it, we call them incompetent resentful employees ect. next time ask for all you're old parts or part when any repairs being done, I always give my client their old parts or part back accept ones that have a core charge other than that most shops will look at your brake's for free, during an oil change having the tires rotated and brake's check every 3k  a good automotive shop service manager inspects all work from start to finish.

It quite unfortunite that you feel this way, but I have never sued anyone in my life, and this is not just some "Slip & Fall" situation! My report stated the there was an investigate of the crash scene, and that there no ice. I thought it was ice of maybe even oil, but their report confirmed that it wasn't the case and they wrote me a ticket.

The "Cotter Pins" worked themselves out because the"Cotter Clip" was never in place. If the cotter clip broke or just fall off, then we would all be in trouble driving out there on the roads and highways. Cotter clips should not just be falling off willy-nilly!!!

I also have a 5 page experts machince statement explaining how and why it can happen a month later or 18 months later.

As for the injuries... I can prove my injuries came for the accident. And I surely was not involved in any other accidents within that time. I actually want to emergency the same day I returned home, but they turned me away since I had no insurance.

DLT61

 How exactly is this pep boys at fault AFTER 18 months?? It really looks like youre just looking for someone to blame and pay the costs you have incured. After 18 months many things could have happend that would have effected your brakes. As cotter pins on most brakes are just a flimsy metal, it sounds like your pin just broke. The vehicle vibrating, rough roads, heavy fast braking are all COMMON reasons that a cotter pin would fail.

While I sympathize with your plight, you cant blame pepboys well over a year AFTER the work was done. Heres your hurdles. After 18 months ANY implied warrenty for thier work would be null and void. You did not have a accident investigator process the scene. It could have been ice or oil. You had a non pepboys corporate mechanic look at your vehicle AFTER the accident. This person is not a forensics mechanic. The only thing they can do IS GIVE A OPINION. As they had no contact with the vehicle BEFORE the accident all they can safely report is thier observations. There is no proof one way or the other that poor workmanship was the cause of your accident.

Your next biggest hurdle will be medical bills. You did not go to the hospital IMMEDIALY after the accident. This would have given you immediate proof the accident caused these injuries. Since you waited until you got home then a few days later, they will argue that this must have been something that occured AFTER the accident and you are trying to stick them with it.

Its unfortunate that this is on your plate, but you need to start accepting that even if there is someone to blame, you will never see a dime. There is too much plausable deniability. Your own expert states that the cotter pins would have worked themselves out. Your best bet is to move on. You made too many rookie mistakes for a lawyer to even concider this case.