- Report: #1431610
Complaint Review: Ooma.com - Sunnyvale California
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Author Not Confirmed
Why?
Ooma.com
525 Almanor Avenue, Suite 200 Sunnyvale, 94805 California, United States
Web:
www.ooma.com
Categories:
Business Rating:
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Ooma.com I ported my number to another provider. Ooma closed off access to my Ooma account, then added a phantom number to my account to continue billing me. Sunnyvale California
I ported my Ooma phone number to another home phone provider. I tried going into my Ooma.com online account to cancel the account, but my access was closed. I had no access to the Ooma account to make changes. All the while, Ooma simply added another phone number in place of the ported out number so I could continue being billed. I was never notified this was happening.
When I called to cancel my account, I was forced to go through an option tree script by the rep. I had to reject option after option for Ooma to convince me to keep my equipment connected somehow and obviously keep the billing continuing. I finally had to threaten to file a report with the state Attorney General's office of consumer protection before the account was finally terminated and the call ended.
Beware of this company. Use at your own risk.
