- Report: #1382125
Complaint Review: Nuavive - Nationwide
-
Author Confirmed
Why?
Nuavive
Nationwide, USA
Phone:
888-661-4611
Web:
http://nuavive.com/
Categories:
Business Rating:
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Nuavive Always hit Rip-off Report prior to ordering anti age skin care, or risk hyper aging trying to get refund! Canton and Las Vegas Nationwide
I responded to an internet offer which raves about one of the latest, greatest anti-aging creams women over 50 are having amazing results with; and the cincher is the fact that "all of the sharks backed this $4.95 product! The fact that I saw ads multiple times, with a smiling picture of the female "Shark" (of Shark Tank fame) who is known as the QVC mogul, caught my attention. However, the "free trial" of a 30 day supply of this miracle cream is what really captivated me. They actually had the statement: "Do not worry as it is priced cheaper", on their capture page. I placed my order for the Free Derma moisturizer for only $4.95 shipping,
and also their up-sale of the eye cream for only $5.95 shipping on their website, after reading the terms. My understanding of the trial period is that customer has a 14 days free trial period, to try the cream and if they contact the company by the 14th day to cancel, they're not charged. The customer can request a RMA (Refund Merchandise Authorization label) in order to return any unused product. I forgot to mark my calendar on the exact day my order arrived, but I know the earliest it could have arrived has to be June 17th, a saturday. I'm pretty certain however, that it arrived on a weekday though on approximately the following Tuesday, June
20th. If the earliest day I could actually begin to use the product was on the 17th, my 14th day would be tomorrow, June 30. The reality is that I most likely had my first opportunity to begin using the cream no earlier than on the 20th of June: meaning that my 14th day of use could not have been before July 3, 2017. In fairness, my own cognition is challenged at times. I happen to be on Disability for Anxiety and Post Traumatic Stress Disorder. However, even the most highly functioning, mellow, sophisticated, cool, calm, and collected individual would lose patience with the so called, "Customer Support Specialists" who must be
remotely, coldly working the phones for Nuavive. When I noticed "Healthtrial Lev,Las Vegas,NV,$94.57" And "Totalfit84445298922, Canton,OH, $89.47" charges Pending on my internet PayPal debit card statement, I began calling the phone number on the Total Fit charge, figuring that they Both had to be Nuavive related. My 1st calls to them were met with long hold times, listening to music and a looping repetitive recording saying that a specialist take my call in the order received. When I finally got a human on the line and explained that I wanted to cancel and return the unused portion of the creams, she told me there are no returns, and I
should have called day before yesterday (June 27th). I stated that I had not had the creams for 14 days trial time yet, so why couldn't I cancel and get refunded the full amount they were prematurely charging me? End story, now my true aging begins as I fight for right to get my money refunded!
