- Report: #1484852
Complaint Review: Nordictrack - Logan Utah
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Author Confirmed
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Nordictrack
Logan, Utah, United States
Web:
https://www.nordictrack.com/treadmills/x22i-incline-trainer
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Nordictrack Unreliable product. Atrocious customer service. Logan Utah
NordicTrack X22i
Very poor customer service. Unreliable product. Under warrantee which includes parts and labor. After two breakdowns in the first six months of ownership, they expect me to pay for labor or to do it myself.
The mechanical/electrical diagram for replacement of the console which they sent me is a nightmare. Well beyond what any customer should be expected to do on their own. My advice would be to steer clear of Nordictrack / Icon fitness products.
1 Updates & Rebuttals
Elan
Park City,Utah,
United States
Nordictrack X22i
#2Author of original report
Tue, September 24, 2019
Update: After persisting that labor was covered under the warranty, they eventually agreed to cover the labor cost. The treadmill is up and running again. Hope it is now reliable. Credit to Icon for eventually doing the right thing, even if I had to fight for it.
