- Report: #1022619
Complaint Review: Netspend - Internet
Reported By:
John & Tracy Michaelson -
Chruch Hill, Tennessee, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Netspend
Internet, United States of America
Phone:
Web:
netspend.com
Categories:
Business Rating:
(0)
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Netspend Account used before receiving card Internet
My wife and I filed our income tax returns and was issued a Netspend card. Before we received the card there was a $39.95 charge to AVANGATE B.V. GLOBALCOLLECTNLUS as a "Signature purchase from" under the category of "computers"
This was obviously not purchased by either my wife or I and was done before we had even used the card.
The dispute filed froze the card and it took "10 business days" to get a new card, which actually turned in 20 business days.
After an extensive search of "AVANGATE B.V. GLOBALCOLLECTNLUS" we find key search words including "Nigerian" and "scam" several times within these searches.
Netspend operators were unhelpful and uneducated in the problem at hand, obviously reading the same thing from their computer screens. All 8 operators promised our card to arrive within 4 to 5 days each and every time.
A chain-form email letter claimed that the freeze on our account was for our safety. We still want to know how AVANGATE B.V. GLOBALCOLLECTNLUS even got to our account before we did.
This was obviously not purchased by either my wife or I and was done before we had even used the card.
The dispute filed froze the card and it took "10 business days" to get a new card, which actually turned in 20 business days.
After an extensive search of "AVANGATE B.V. GLOBALCOLLECTNLUS" we find key search words including "Nigerian" and "scam" several times within these searches.
Netspend operators were unhelpful and uneducated in the problem at hand, obviously reading the same thing from their computer screens. All 8 operators promised our card to arrive within 4 to 5 days each and every time.
A chain-form email letter claimed that the freeze on our account was for our safety. We still want to know how AVANGATE B.V. GLOBALCOLLECTNLUS even got to our account before we did.
1 Updates & Rebuttals
NetSpend Corporation
Austin,Texas,
United States of America
NetSpend
#2UPDATE Employee
Tue, March 05, 2013
We understand that there was an unauthorized charge made on your account. Our dispute process will do everything possible to assist you with getting these funds returned.
Please send your information to [email protected] and we will be happy to look into this for you.
Thank you,
NetSpend
