- Report: #353400
Complaint Review: Netflix - Los Gatos California
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Author Confirmed
Why?
Netflix
Los Gatos, California, U.S.A.
Phone:
877-638-3549
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Netflix or Net Flukes ? Los Gatos CA
Until this week I was a very happy Netflix member. At my suggestion, relatives and friends have also signed up over the past few years.
I now suggest switching to Blockbuster. Here's why:
Netflix ignores your selected DVDs and mails DVDs you never requested.
After this happened to me, it also happened to my mother.
At that point, both my mother and I started doing printouts of our Queue lists. When it happened to me a 2nd time, I was very unhappy because it was the 2nd DVD in a TV series that I really wanted to receive and watch on a weekend when TV had nothing but re-runs.
As soon as I received the email showing the DVD being mailed, I went to Netflix.com and tried to find a way to contact Netflix immediately to stop that shipment and have the one I wanted shipped the same day. To my surprise, there is NO WAY to alert Netflix to this situation from their website. It also took me several minutes to even find a phone number. In case you need it: 877-638-3549.
At 1:PM on a Friday (5 hours before deadlines at most post offices and mailboxes), I spoke with James. Explained my situation and was basically told that it's impossible for Netflix to send a DVD that I did not put in my Queue (list of requested DVDs). In other words, Netflix claims to have the only 100% flawless computer system on Earth and I was being called an idiot. I asked to speak with a supervisor. I repeated everything. Nathan told me the best they could do was send me the correct DVD 3 days later, meaning I'd receive it on Tuesday instead of Saturday. I asked why NOBODY at Netflix could put a postage stamp on a DVD and get it to a mailbox within the next 5 hours to satisfy this one-time request from a repeat customer. Nathan's response was the same BS I heard from James "our system doesn't make mistakes." At that point I reminded Nathan about the headlines Netflix made in the past year when their entire system went down.
Bottom Line: Switch to Blockbuster because if they ever send you the wrong DVD or you simply want another title, you drive to the nearest retail store and exchange it.
One other question I forgot to ask Nathan. Aside from insisting that I had selected a summer camp movie for kids, he said that title was #6 on my Queue list. If that were true, I'd like to know why Netflix didn't send ANY of the #1 through #5 titles that were available NOW instead of jumping to #6. In case you're not familiar with it, Netflix's Queue is a web page that lists DVDs you selected. You can rearrange the list in order you want to receive them. The Availability column tells you if a DVD is available "NOW" which is supposed to mean that if the #1 on your list says as such, it will be the next DVD mailed to you. If it says things like "Long wait" don't expect to get it as the next DVD on your list. As I now know, that list is worthless and you'll be sent whatever DVD their computer chooses for you, even if it's not on your list. Imagine if other businesses were run the same way. Would you dine at a restaurant that brought you the wrong food and then refused to even try to bring what you ordered and had already paid for?
P.S. Quick Google search delivered several websites with others who say they received the wrong DVDs. Are they suggesting that Netflix's perfect computers made a mistake? How dare they!
Glenn
Henderson, Nevada
U.S.A.
I now suggest switching to Blockbuster. Here's why:
Netflix ignores your selected DVDs and mails DVDs you never requested.
After this happened to me, it also happened to my mother.
At that point, both my mother and I started doing printouts of our Queue lists. When it happened to me a 2nd time, I was very unhappy because it was the 2nd DVD in a TV series that I really wanted to receive and watch on a weekend when TV had nothing but re-runs.
As soon as I received the email showing the DVD being mailed, I went to Netflix.com and tried to find a way to contact Netflix immediately to stop that shipment and have the one I wanted shipped the same day. To my surprise, there is NO WAY to alert Netflix to this situation from their website. It also took me several minutes to even find a phone number. In case you need it: 877-638-3549.
At 1:PM on a Friday (5 hours before deadlines at most post offices and mailboxes), I spoke with James. Explained my situation and was basically told that it's impossible for Netflix to send a DVD that I did not put in my Queue (list of requested DVDs). In other words, Netflix claims to have the only 100% flawless computer system on Earth and I was being called an idiot. I asked to speak with a supervisor. I repeated everything. Nathan told me the best they could do was send me the correct DVD 3 days later, meaning I'd receive it on Tuesday instead of Saturday. I asked why NOBODY at Netflix could put a postage stamp on a DVD and get it to a mailbox within the next 5 hours to satisfy this one-time request from a repeat customer. Nathan's response was the same BS I heard from James "our system doesn't make mistakes." At that point I reminded Nathan about the headlines Netflix made in the past year when their entire system went down.
Bottom Line: Switch to Blockbuster because if they ever send you the wrong DVD or you simply want another title, you drive to the nearest retail store and exchange it.
One other question I forgot to ask Nathan. Aside from insisting that I had selected a summer camp movie for kids, he said that title was #6 on my Queue list. If that were true, I'd like to know why Netflix didn't send ANY of the #1 through #5 titles that were available NOW instead of jumping to #6. In case you're not familiar with it, Netflix's Queue is a web page that lists DVDs you selected. You can rearrange the list in order you want to receive them. The Availability column tells you if a DVD is available "NOW" which is supposed to mean that if the #1 on your list says as such, it will be the next DVD mailed to you. If it says things like "Long wait" don't expect to get it as the next DVD on your list. As I now know, that list is worthless and you'll be sent whatever DVD their computer chooses for you, even if it's not on your list. Imagine if other businesses were run the same way. Would you dine at a restaurant that brought you the wrong food and then refused to even try to bring what you ordered and had already paid for?
P.S. Quick Google search delivered several websites with others who say they received the wrong DVDs. Are they suggesting that Netflix's perfect computers made a mistake? How dare they!
Glenn
Henderson, Nevada
U.S.A.
