- Report: #117456
Complaint Review: MWI Simple Escapes - Connecticut
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Author Not Confirmed
Why?
MWI Simple Escapes
simpleescapes123.com/simpleescapes/index.asp?2 Connecticut, U.S.A.
Phone:
877-3623067
Web:
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MWI Simple Escapes ripoff - Unauthorized Charges To Credit Card Connecticut
I was paying my husbands credit card bill online and noticed a $12.95 charge for MWI Simple Escapse and asked him what he purchased and said he hasn't used his card in over 4 months. So I looked into the transaction history and found this place has been charging his card the $12.95 for the past 3 months for a membership he never spoke to anyone about or signed up for online or by mail. Transactions are copied and pasted from the statement:
09/17/2004 09/18/2004 MWI*SIMPLE ESCAPES2 877-362-3067 CT $12.95
10/07/2004 10/08/2004 MWI*SIMPLE ESCAPES2 877-362-3067 CT $12.95
11/08/2004 11/09/2004 AP9*SIMPLEESCAPES 877-362-3067 CT $12.95
I called the phone number listed on the credit card statment and was able to obtain a membership number and their website through their phone options. I did log on and send them an e-mail contact and will be contacting them via phone today as well to cancel this membership and to try to obtain a credit refund. I am also going to dispute the charge on his credit card. Will update later.
Julie
Olean, New York
U.S.A.
09/17/2004 09/18/2004 MWI*SIMPLE ESCAPES2 877-362-3067 CT $12.95
10/07/2004 10/08/2004 MWI*SIMPLE ESCAPES2 877-362-3067 CT $12.95
11/08/2004 11/09/2004 AP9*SIMPLEESCAPES 877-362-3067 CT $12.95
I called the phone number listed on the credit card statment and was able to obtain a membership number and their website through their phone options. I did log on and send them an e-mail contact and will be contacting them via phone today as well to cancel this membership and to try to obtain a credit refund. I am also going to dispute the charge on his credit card. Will update later.
Julie
Olean, New York
U.S.A.
2 Updates & Rebuttals
Julie
Olean,New York,
U.S.A.
Refund Recieved. MWI Simple Escapes.
#2Author of original report
Sat, November 20, 2004
Another update. Received three separate notices for each dispute we filed from our credit card company for charges by MWI Simple Escapses. MWI did as they said they were going to and credited our account. A copy of the letter from the credit card company is below all three letters read the same. Thank you for your inquiry regarding the $12.95 transaction from MWI*SIMPLE ESCAPES2 877-362-3067 CT billed to your account. In researching this transaction, we have found that the merchant issued a credit of $12.95 on November 18, 2004. Sincerely, Alfredo HCSFN5 Household Bank Customer Care Billing Dispute Department 2158819NOV04 All three charges have been credited back to my husbands credit card.
Julie
Olean,New York,
U.S.A.
Response from MWI Simple Escapes
#3Author of original report
Mon, November 15, 2004
Received this today in our e-mail from customer service: Dear Thomas Kenyon, We are sorry to hear that you wish to discontinue your Simple Escapes membership. Our records show that you were enrolled in Simple Escapes when you accepted an offer in the form of a $10 check from Household Bank. We apologize if there has been a misunderstanding. We have processed the cancellation of your membership benefits as of 11/15/2004 and will forward your credit to your bank within two business days. Please note that you will see your refund on one of your next two statements, depending on your billing cycle. If you have further questions, please call 1-877-836-6903 and speak directly with a Member Savings Representative. Calls are toll-free and Representatives are available Monday through Friday 6 a.m. to 11 p.m. and on Saturday, from 6 a.m. to 5 p.m. Central Standard Time. Thank you, Rachel Simple Escapes, Member Savings Representative HUM..... He never cashed a check from them. Has seen them before but if you read the fine print is says it is for a very much avoided membership. We'll see if we get our refund.
