- Report: #1319291
Complaint Review: METROPCS - LAWRENCEVILLE Georgia
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METROPCS
3580 OLD NORCROSS RD LAWRENCEVILLE, Georgia, USA
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METROPCS/RIVERSIDE PKWY AND OLD NORCROSS LOCATION LIED/WARRANTY LAWRENCEVILLE Georgia
I purchased a Samsung Galaxy Core Prime last August. I have had issues with the phone "FREEZING" up on several occassions. I tok the phone in onMarch for this problem and agent removed battery said this happens once in awhile and I left the store. Well this happened again on July 24 and I was out of town. The phone would not leave from the MetroPCS logo after turn on. Upon my return to Lawrenceville, Ga on July 25 I took phone to the Riverside Pkwy store and spent over an hour with rep in store trying to fix it. He did a reset on the phone and that is where the problems began. I didn't know in order to use the phone I would need my ORIGINAL GOOGLE password which I did't know. Well thhis agent tells me my phone is still under warranty and to go to corporate office on Old Norcross Rd to get my FREE replacement phone. I go to the corporate office and they tell me that the Riverside Pkwy lied to me. I have been given nothing but the run around and LIED to.THIS COMPANY SUCKS! There are a lot of prepaid companies now and we have a choice.
METROPCS IS THE WORST. THEY DON'T HONOR THEIR WARAANTIES AND THEY DON'T CARE ABOUT HOW GOOD A CUSTOMER YOU HAVE BEEN TO THEM!! i have been without a businees phone since the 24th of July and counting. It is okay because KARMA is a B#$%h!!! This company will not succed even and their time will come....
