- Report: #1199720
Complaint Review: MetroPCS - Internet
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Author Not Confirmed
Why?
MetroPCS
Internet, USA
Web:
www.metropcs.com
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MetroPCS 49.95 Rebate Offer Internet
Very disassitifed customer. Was promised 49.95 rebate for money I paid to company to activate my cell phone at MetroPCS. The 49.95 Rebate offer is considered a ripoff or scam.
I filled out all the necessary paper work to get my rebate. The rebate was approved and after 5 months, they informed me that it was mailed Sept 2014. As of Jan 2015 I still have not received the rebate in the mail.
After numerous attempts via phone to customer service, emails to their customer service, they finally looked up the rebate and told me that there was a balance on the card of $6.00. Someone has receved the card (visa card) with my name on it and placed purchases on the card.
MetroPCS does not ask for information to activate the card. In other words it does not matter who receives the rebate visa card (even though your name is on the card) anyone can use the card fraudulently.
They do not have any way of verifying the card or who is using the card. Someone else received my money/rebate and was allowed to spend that money that I paid directly to MetroPCS to activate my phone.
They refuse to issue a new card (no matter whose fault it is - theirs for putting the wrong address on it, the mail carrier for putting it in someone else mail box, or theirs for not verify information on the person who received the card with my name on it). I am being 100% honest about this issue and how much trouble it has been to get back 49.95 that was owed to me directly from MetroPCS. They are using a third party company to do their rebates, but MetroPCS nor the thirds party company care about your consumer loyalty.
I cannot be sure where it was mailed, who received it, but it is confirmed that my name was on the card and the rebate company (MetroPCS) allowed someone else to use the card. There is a huge flaw in their process and they do not care about retaining your business.
