- Report: #149974
Complaint Review: MetroPCS - Atlanta Georgia
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Author Confirmed
Why?
MetroPCS
100 Peachtree St NW, The Equitable Bldg Atlanta, 30303 Georgia, U.S.A.
Phone:
770-734-4900
Web:
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MetroPCS Shiftless ripoff Atlanta Georgia
After paying bill on time, in full, MetroPCS shut off service. I returned to the store the next day, approached Bobby (talking to Keeli) and informed him that my service should be turned back on as I paid on time. Bobby told me that it was the service department that shuts off service, not his office. He also told me that the sign that states "payments posted within 24 hours" basically means that MetroPCS has 24 hours to post your payment, not that they "will" post your payment after you paid.
I paid Friday at approximately 4:00 p.m. (store closes at 6:00 p.m.), my service was shut off, on Saturday, at approximately 10:53 a.m. (within 24 hours), Bobby checks the payment box and retrieves a handfull of payments. It was then Bobby who turned my service back on, not the service department. Expenses, including, but not limited to, gas money, mileage and supplies have to be paid unnecessarily when service is wrongfully shut off.
L
Atlanta, Georgia
U.S.A.
I paid Friday at approximately 4:00 p.m. (store closes at 6:00 p.m.), my service was shut off, on Saturday, at approximately 10:53 a.m. (within 24 hours), Bobby checks the payment box and retrieves a handfull of payments. It was then Bobby who turned my service back on, not the service department. Expenses, including, but not limited to, gas money, mileage and supplies have to be paid unnecessarily when service is wrongfully shut off.
L
Atlanta, Georgia
U.S.A.
3 Updates & Rebuttals
Kzersatz
Columbus,Ohio,
U.S.A.
Call customer service!
#2UPDATE Employee
Sun, July 22, 2007
it infact is a 15-2hour posting time on payments, if it takes more than 2hours for a basic cash/credit/debit/check payment to post (non mailed in) than simply dial *611 on your phone for further assistance, as long as you can get to a CSR they can help locate the payment **NOTE** easy way to get through to a CSR vs the auto services is either keep pushing button 7 on your phone once the lady speaks or say something else when she asks what can she assist you with today
Kzersatz
Columbus,Ohio,
U.S.A.
Call customer service!
#3UPDATE Employee
Sun, July 22, 2007
it infact is a 15-2hour posting time on payments, if it takes more than 2hours for a basic cash/credit/debit/check payment to post (non mailed in) than simply dial *611 on your phone for further assistance, as long as you can get to a CSR they can help locate the payment **NOTE** easy way to get through to a CSR vs the auto services is either keep pushing button 7 on your phone once the lady speaks or say something else when she asks what can she assist you with today
Kzersatz
Columbus,Ohio,
U.S.A.
Call customer service!
#4UPDATE Employee
Sun, July 22, 2007
it infact is a 15-2hour posting time on payments, if it takes more than 2hours for a basic cash/credit/debit/check payment to post (non mailed in) than simply dial *611 on your phone for further assistance, as long as you can get to a CSR they can help locate the payment **NOTE** easy way to get through to a CSR vs the auto services is either keep pushing button 7 on your phone once the lady speaks or say something else when she asks what can she assist you with today
