- Report: #1472030
Complaint Review: Mercedes-Benz of Fort Mitchell - Fort Mitchell Kentucky
Reported By:
MFenstermacher -
ALLENTOWN, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Mercedes-Benz of Fort Mitchell
2100 Dixie Hwy, Fort Mitchell, 41011 Kentucky, United States
Phone:
888-476-5991
Web:
https://www.mercedesbenzoffortmitchell.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Mercedes-Benz of Fort Mitchell Purchased a car through cars.com and had damage, dealership would not respond to weeks of reaching out Fort Mitchell Kentucky
Report Attachments
On December 8th, 2019 I inquired about a 2015 BMW I8 with 19k miles that Mercedes-Benz of Fort Mitchell had listed on the website cars.com. Living several hundred miles away I would need to rely on the information provided on cars.com and my phone call with the sales associate. I asked him if the car was perfect and he stated they would not sell a used car that wasn’t, it would be wholesaled (auctioned).
We faced time and virtually walked around the car. No issues were noted other. I placed a deposit on the car and paid in full within 72 hours via a notary. The car was shipped to me via carrier. Right away I noticed some body work issues and after going over the car there were approximately 6 areas that are a problem. I took pictures highlighting the areas in question and immediately texted my salesman.
The problems were above standard wear and tear of a car of this year and mileage. I asked when the dealership would do in this situation. A few days went by and he responded he would speak to the manager and he apologized. “When you and I walked around it I didn’t notice any of those blemishes, I’ll be back with you today in the matter”. A week went by with no response.
I took the car into my local BMW repair shop to get a quote. The cost came in over $2,000.00. I immediately booked the repair which took 6 working days to complete. I sent Mercedes of Fort Mitchell the quote with no response. I reached out multiple times after and then received a message “Sorry about the late response, I will have a response on the repairs today”. I did not hear back from him and reached out a few times more, with no response.
At this point I am done with the salesman since I am not receiving any info. I also had further questions about my plate and title to which he did not respond. I then compiled all my texts, pictures, information etc. and emailed the Dealership Manager Don Paparella. He replied rather quickly that he was sorry I was having a bad experience, but he was on vacation but as soon as he returned, he would look into it ASAP.
No problem I stated, please contact me once you get back. I did not receive another reply, so I reached out again, no reply. A week later tried again, no reply. At this point I have been nothing but cordial, respectful and patient. I have since pursued additional avenues to have them make this right.
2 Updates & Rebuttals
Robert
Irvine,California,
United States
So what we can gather...
#2Consumer Comment
Fri, January 25, 2019
So what we gather from this is that you decided to buy a 70K+ car over the Internet and didn't want to spend a couple hundred dollars and a few hours to travel down there and personally inspect the vehicle. You could have even found an independent local insepctor for a few hundred dollars.
The fact is that you appear to have bought this car As-Is, and with your posting that you did a virtual walk-around it seems as if you had every opportuntity to make note of any damage before you bought the car.
It is always quite interesting as to why people go way out of their way to get a car that is redily available closer to their location. As I did a quick search and found about 20 2015 I8's within a hundred miles of Allentown, which is where your post states you are from. Several of which had what would be considered "low" mileage. The reason tends to be more often than not...PRICE. So did you get a "good deal"? Even after having to pay $2000 in repairs is it still a good deal or just an "average" deal?
Many people stuggle to be able to afford even a $2,000 car, and at that price point a few scratches are their least concern. So it is a bit hard for many to have much sympathy for your situation when you are complaining about what amounts to nothing more than a few scratches on a 70K car.
But with all of this said, the question becomes how you noted the damage? Did you note this with the carrier before they released the vehicle, or did you sign the release stating there was no damage? I hope that you didn't show the same lack of concern and just had them drop it off without an inspection. If you stated their was no damage then you have zero claim. If you did note the damage then if the carrier did not note the damage before shipment you may have a case against the carrier.
The Dog
United StatesIn Other Words...
#3Consumer Comment
Wed, January 23, 2019
You did that highly intelligent thing of sending off your money to somebody you don't know to buy some used car you've never seen, never checked for body damage, never check for fit or finish, never test driven, never heard the engine run, never checked each and every accessory. Am I ever impressed!
Your tongue was hanging out so far because you just had to have THAT car you threw COMMON SENSE out the window. Am I ever, ever impressed! Oh, I can't wait for the time when you will see how much of a money pit ANY used BMW is! Just wait until the repair bills start coming in! That's ok! You just had to have THAT car!!!
