- Report: #1315784
Complaint Review: Master Movers - Indianapolis Indiana
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Master Movers
2130 Winter Ave Indianapolis, 46218 Indiana, USA
Web:
http://www.1mastermovers.com
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Master Movers DO NOT USE! Indianapolis Indiana
After completing the home inventory and speaking with a moving consultant for 30 minutes, I was given a quote of about $3,200 to move our 4 bedroom home including packing. Once the team arrived, they quickly told me it would take a lot more time and packaging than they had been told. After speaking with Ben, the supervisor, he doubled my quote to almost $7,000!!!! Then, I had to pay it before the movers would actually get to work! We agreed that I would pay half on the packing day and then the other half after the work was complete. It took the team 8 hours to pack the house. I had received other estimates that were much lower than this new amount, I wish I would have gone with them! So, then on day two, moving day, they team began to load the truck. I was told that I had to pay the balance right away. I said that I would prefer to pay once all of my things were moved. At this point I was held hostage because some of my stuff was already on the truck and this dispatcher on the phone was going to threaten to stop the move if I didn't pay! I told him I would be happy to pay the correct amount once the job was done. I asked to speak to a supervisor, but he still refuses to take my calls. So, I had to pay the full amount. They say they will issue a refund for any credit due, but it has been a week and I have still not beed provided an invoice or an updated estimate with the actual working times.
Then there is the damage. They put a giant hole in our stairwell and another one in our basement. I have yet to get a call back from their customer service department about how they will address those problems. They also destroyed a vase from my wife's grandfathers funeral because they put it on the bottom of a box with tons of stuff on it. The crushed our lampshades as well. Many of our picture frames and canvases have chips, dents, and scratches on them from poor packaging. Our clothes were grabbed out of our dresser and thrown into boxes along with random jewelry. Half of the crew did not read, write, or speak english, so there was no way to communicate with them about what they were packing.
There are plenty of other moving companies out there. Stay away from this one. They are going downhill fast and they don't care. They don't return your phone calls once they have your money. They are not worth the hassle.
