- Report: #1141153
Complaint Review: Massage Heights - West Des Moines Iowa
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Author Not Confirmed
Why?
Massage Heights
640 S 50th St, Ste 1130 West Des Moines, 50265 Iowa, USA
Phone:
(515) 222-3102
Web:
http://www.massageheights.com/ia/west-des-moines/fox-prairie.aspx
Categories:
Business Rating:
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Massage Heights Company renewed contract against my request for cancellation. West Des Moines Iowa
DO NOT GET A MEMBERSHIP WITH THEM.
My wife had had a membership with them and lost her job in Oct 2013. She made it a point to let them know in December of 2013 she would not be renewing because she did not have the money. In April 2014 they called and said she owed them 3 months dues and I advised them that she had informed them in Dec of 2013 that she would not be renewing. They got nasty on the phone with me and refused to cancel it as per my wifes request in December. They renewed her automatically without her approval as well as against her request not to and now have sent her account to a collection agency. These people are CROOKS. DO NOT HAVE ANYTHING TO DO WITH THEM.
1 Updates & Rebuttals
Massage Heights
West Des Moines,Iowa,
5/6/14
#2REBUTTAL Owner of company
Tue, May 06, 2014
Hello,
We apologize the experience did not meet your standards for in regards to your membership with us. We would love to talk to you a little more about your experience to see what we can do to improve our services and resolve any issues you had. Please call the retreat at 515-222-3102 and ask for our Retreat Director. Or you may send an email with your phone number for a return call at foxprairie@massageheights.com and I will get back to you as soon as possible.
