- Report: #1280652
Complaint Review: Massage Envy - Sacramento California
Reported By:
Victimized in Sacramento -
Sacramento, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Massage Envy
990 Florin Road Sacramento, 95831 California, USA
Phone:
916-391-3689
Web:
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Massage Envy MASSAGE ENVY SACRAMENTO billing my debit card when I cancelled my month-to-month over 90 days ago. My 12-month contract was from April 2014 to May 2015 expired so I’m not under contractual liability Sacramento California
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I have been a customer of Massage Envy since January 2013 and satisfied with their masseuse although I felt their front office sales tactics are aggressive. My second and last contract with them was from April 5, 2014 to May 5, 2015 and I decided to continue as a client on a month-to-month WITHOUT a signed contract.
When I went in for a massage in mid-October 2015, I informed the front office that I would no longer be using their service and not to bill me for November 2015. The front office said I needed to fill out a “membership cancellation request form” which I did and that’s when they try to sell me on a new 12-month contract. I told them no and that after my month-to-month expires before the next billing cycle of November 6, 2015, I will no longer be a customer.
On November 6, 2015, Massage Envy charged my debit card without authorization and after I had cancelled my month-to-month. This also resulted in an overdraft and my bank charged me a fee of $35. I went to Massage Envy asking them to stop billing me and to refund the $35 overdraft fee that they were responsible for. The front desk then told me that they don’t have a cancellation request from me and that I must have asked for a “membership freeze form” which meant I didn’t cancel. I told them I know the difference and I wanted to see my file. Conveniently my file was empty.
I am filing this complaint because “a collection agency” keeps calling me claiming I owe Massage Envy. I do not and I want Massage Envy to stop calling me and they still owe me $35 for causing my account to be overdraft.
I am attaching a copy of my 12-month contract with Massage Envy and it clearly shows my membership expired on May 5, 2015.
