- Report: #510824
Complaint Review: Larry H Miller Chevrolet - Murray Utah
Reported By:
michael naretto -
west jordan, Utah, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Larry H Miller Chevrolet
www.larryhmillerchevrolet.com Murray, 84107 Utah, United States of America
Phone:
8666672204
Web:
5650 S State Street
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Larry H Miller Chevrolet Internet Manager Michael Jensen Murray, Utah
*Consumer Comment: 'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch it on the web!
*REBUTTAL Owner of company: Unbelievable!!
*Author of original report: Read it again
*Consumer Comment: Crazy offer.
*Consumer Comment: Your answer...
*Author of original report: OK
*General Comment: Here's A Thought
*Author of original report: rere
Report Attachments
The following is an email exchange between myself and Michael Jensen who is the Internet Manager at Larry H Miller Chevrolet in Murray, Utah. In made an inquiry about a 2004 Chevrolet Suburban this dealership has on their website. The price for this vehicle is listed as $20,998. I put this out for you to decide for yourself if this is the type of customer service you would expect from a dealership. I have redacted the email addresses at the request of RipOffReport.com.
RE; Truck
Date: Wed, 14 Oct 2009 12:38:56 -0700 Subject: Truck Michael, How much down? Michael Jensen Internet Manager 801-450-4752 Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
--------
RE: Truck?
From:
Sent:
Wed 10/14/09 1:47 PM
To:
Hey you were the guy who sold me a 1500 a couple of years ago. Small world. I got away with no down last time. Might I have the same luck this time?? michael
-------------
Date: Wed, 14 Oct 2009 14:07:55 -0700 Subject: RE: RE: Truck Go to www.lhmchev.com and fill out a credit application and I will check.
So I fill out the application and in the remarks section I mention that I do not authorize my credit to be pulled unless there is a deal in place and I made what I thought was a fair offer of $19,000 take it or leave it. I then email Mr. Jensen .
From:
Sent:
Wed 10/14/09 3:33 PM
To:
You're gonna have to go through Prestige. When they squawk about the repo, remind them of two things: 1. I tried to work it out with Prestige before I left for overseas and was told "NO" at every turn. 2. I tried to negotiate a settlement with Prestige to pay off the loan in exchange for removing the repo and was again told "NO". So make sure to remind them of all of this. Thank you
--------------
not a chance?
From:
Sent:
Thu 10/15/09 9:04 AM
To:
Michael,
Are you kidding me. Take it or leave it? We will definitely leave it. Take All of the Miller Group Companies off your vehicle list. I will forward your information to our management company to insure that no one else in our group wastes their time. There are plenty of customers in the world that are greatfully for outstanding customer service. Good luck.
Michael Jensen Internet Manager 801-450-4752
Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
--------------
From:
To:
Sent: 10/15/2009 11:05:39 AM Subject: RE: not a chance Michael That vehicle goes for 18K you want 20K I offered 19K. However, I will GLADLY take Miller off of my list as this type of treatment is what gives used car dealers a bad name. I will likewise pass your email to other LHM dealers to let them know who is working with them and to not send you references.
RE: RE: not a chance?
From:
Sent:
Thu 10/15/09 11:56 AM
To:
The Miller Group, which by the way is LHM, is at the top of the list for name, reputation, and business practices. As for your name, reputation, and business practices, well your track record speaks for itself. We respectfully decline the "opportunity", or should I say "misfortune", of doing business with you.
Thank you and good luck.
I did not reply to the email and as of the writing of this letter there has been no further contact between myself and Mr. Jensen.
So there it is. I have not omitted anything nor changed anything. It's all there. So again I ask, is this good custoner service or am I being out of line?
Thank you.
RE; Truck
Date: Wed, 14 Oct 2009 12:38:56 -0700 Subject: Truck Michael, How much down? Michael Jensen Internet Manager 801-450-4752 Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
--------
RE: Truck?
From:
Sent:
Wed 10/14/09 1:47 PM
To:
Hey you were the guy who sold me a 1500 a couple of years ago. Small world. I got away with no down last time. Might I have the same luck this time?? michael
-------------
Date: Wed, 14 Oct 2009 14:07:55 -0700 Subject: RE: RE: Truck Go to www.lhmchev.com and fill out a credit application and I will check.
So I fill out the application and in the remarks section I mention that I do not authorize my credit to be pulled unless there is a deal in place and I made what I thought was a fair offer of $19,000 take it or leave it. I then email Mr. Jensen .
From:
Sent:
Wed 10/14/09 3:33 PM
To:
You're gonna have to go through Prestige. When they squawk about the repo, remind them of two things: 1. I tried to work it out with Prestige before I left for overseas and was told "NO" at every turn. 2. I tried to negotiate a settlement with Prestige to pay off the loan in exchange for removing the repo and was again told "NO". So make sure to remind them of all of this. Thank you
--------------
not a chance?
From:
Sent:
Thu 10/15/09 9:04 AM
To:
Michael,
Are you kidding me. Take it or leave it? We will definitely leave it. Take All of the Miller Group Companies off your vehicle list. I will forward your information to our management company to insure that no one else in our group wastes their time. There are plenty of customers in the world that are greatfully for outstanding customer service. Good luck.
Michael Jensen Internet Manager 801-450-4752
Larry Miller Chevrolet 5650 So. State St. Murray, UT 84107
--------------
From:
To:
Sent: 10/15/2009 11:05:39 AM Subject: RE: not a chance Michael That vehicle goes for 18K you want 20K I offered 19K. However, I will GLADLY take Miller off of my list as this type of treatment is what gives used car dealers a bad name. I will likewise pass your email to other LHM dealers to let them know who is working with them and to not send you references.
RE: RE: not a chance?
From:
Sent:
Thu 10/15/09 11:56 AM
To:
The Miller Group, which by the way is LHM, is at the top of the list for name, reputation, and business practices. As for your name, reputation, and business practices, well your track record speaks for itself. We respectfully decline the "opportunity", or should I say "misfortune", of doing business with you.
Thank you and good luck.
I did not reply to the email and as of the writing of this letter there has been no further contact between myself and Mr. Jensen.
So there it is. I have not omitted anything nor changed anything. It's all there. So again I ask, is this good custoner service or am I being out of line?
Thank you.
8 Updates & Rebuttals
michael naretto
west jordan,Utah,
USA
rere
#2Author of original report
Tue, October 20, 2009
The offer was not OUT THE DOOR. If it were then yes, that would have been ridiculous.
I am of the impression that the responders here either got screwed at a dealership or work at a dealerhship.
Joe
Fairless Hills,Pennsylvania,
U.S.A.
Here's A Thought
#3General Comment
Mon, October 19, 2009
Edmonds, Kelley Blue Book and all the other online price guides are just that, GUIDES, nothing more. Each and every used vehicle has its own set of circumstances regarding how much the selling price is. If you want to swear by them call Edmonds and see if they'll bring you the vehicle for $19,000!!!!!!
michael naretto
west jordan,Utah,
USA
OK
#4Author of original report
Mon, October 19, 2009
I put this out without any embellisment or boring, long, meaningless stories like "'well I had to spend 8 hours at the dealership, took the day off from work, hired a babysitter..." blah blah blah. All of which means nothing. I gave you the story period.
However, I would like you all to go to a couple of websites: http://www.edmunds.com/ and http://www.carbuyingtips.com/car4.htm
After thoughly reading these websites and using the tools therein you will see where I got my information with regards to price and why I said to not pull my credit unless there is a deal in place.
I didn't want to do all that. I just wanted to make this short and sweet. But obviously you all need some more information. So start researching.
Thank you
Robert
Irvine,California,
U.S.A.
Your answer...
#5Consumer Comment
Sun, October 18, 2009
You offered them $19K on a $21K(not $20K) truck. You told them to "take it or leave it". It also appears that you wanted to get it with no money down.
In conjunction with this you did not want them to run your credit until there was a deal in place. Well first no dealer is going to make a deal especially on no-money down until they know your credit history. You also had a Repossession on your report. To explain the reason of the repossession was because the other company didn't work with you. Well if you gave that company the same "take it or leave it" attitude. The dealer could probably see you a problem customer. Hence you received an equally firm reply in that you were waisting their time.
So in answer to you question. They were as rude as you were unreasonable.
Robert
Buffalo,New York,
USA
Crazy offer.
#6Consumer Comment
Sun, October 18, 2009
I don't normally side with auto dealers but your offer was crazy.
What makes you think ANYONE would finance you for $19,000, with NO MONEY DOWN, and with a REPOSSESSION in your credit reports?
You wasted their time. You received an appropriate curt reply to your rediculous offer.
michael naretto
west jordan,Utah,
USA
Read it again
#7Author of original report
Sun, October 18, 2009
Nowhere did I mention I was ripped off. I was asking if the dealership was being rude. That's all. And the amount I offered was fair. Edmunds.com lists that same vehicle for 18K. The dealership wanted 20K. I split the difference and offered 19K.
Joe
Fairless Hills,Pennsylvania,
U.S.A.
Unbelievable!!
#8REBUTTAL Owner of company
Sun, October 18, 2009
Let me get this straight. You wasted this poor guys time with your absolutely ridiculous offer and YOU were ripped off. Some people are just UNBELIEVABLE!!!
Karl
highlands ranch,Colorado,
U.S.A.
'Google' this- CAR SALES: TRICKS OF THE TRADE- CONSUMER ALERT, and watch it on the web!
#9Consumer Comment
Sat, October 17, 2009
Then 'Google' this- RIP OFF REPORT LARRY MILLER TOYOTA SHOWS NO SIGN OF RESPECT, and read how "forgery" was mentioned by the woman who submitted that Ripoff Report. I believe her name was Carol, of Glendale Arizona. The dealership is owned by Larry Miller.
WELCOME TO AMERICA- IN FRAUD WE TRUST
