- Report: #1282359
Complaint Review: Krowdster - Internet
Reported By:
kbarker0507 -
Salt Lake City, Utah, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Krowdster
Internet, USA
Phone:
844-424-5373
Web:
www.krowdster.co
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Krowdster company won't allow you to terminate services Internet
Report Attachments
Set up account via Kick starter. My understanding was the fee was 49.99 annually. When I noticed it was monthly I tried to discontinue the service. I have emailed no replies, I have left multiple voicemails no one replies, I have even tried online chat and no one responds even after 20 minutes. Because this account was set up via kick starter I am not aware of a separate user name or password. This company won't reply because they just want to keep stealing my money.
1 Updates & Rebuttals
Krowdster
California,USA
Clarification of untrue complaints
#2REBUTTAL Owner of company
Wed, February 03, 2016
I am sorry that there have obviously been a few misunderstandings that compelled you to post a report here.
Let me clarify:
1.) Our service is charged per month, not annually. This is clearly indicated on the plans page and on the actual payment page https://www.krowdster.co/plans
2.) I am sorry that no one got back to you within 20 minutes. It was a Saturday afternoon and we are not fully staffed on weekends.
3.) We get back to all voicemails that contain a username unless there is also a support ticket in which case we continue the conversation via the ticket system. In your case there was already a ticket so no call back was made.
4.) We are not affiliated with Kickstarter so there is no possiblity that you have set up your Krowdster account via Kickstater. Your Krowdster username is the emai address you used to sign up.
We communicate with all of our clients, even here as you can see. Our number one goal is to help you run a successful crowdfunding camaign, there is no stealing of money or scam going on. You can reach us at [email protected] if you have any futher questions.
All the best, Krowdster
