D. Odonnell
Lynchburg,#2Consumer Comment
Thu, June 25, 2009
I recently went to a KFC/Long John Silvers fast food store in Lynchburg Virginia. I also returned home with three piece chicken, 1 biscuit and 1 piece of fish that was dried and tough. I went online and emailed my dissatisfaction. I was pleasantly surprised a few days later to receive a postcard from KFC allowing me a 3 piece meal, biscuit and piece of fish. I have always patronized any KFC in any state I might be residing at the time and can honestly say I was never dissatisfied before. After returning to the same KFC with my postcard, I came away from the restaurant with much more than I had expected all fresh and delicious and satisfied that they had acknowledged my complain. Just yesterday I received 2 coupons each for a 2 piece meal. They are back in my good graces again. dodonnell lynchburg virginia
Lyzzie
Salt Lake City,#3UPDATE EX-employee responds
Fri, March 06, 2009
From what you have described, the manager at that location followed the procedure we followed for any consumer complaint we would recieve. If you choose not to go back and get more chicken, that is up to you, but it does not show that the manager was in the fault. And to say that they should have given the old product to the homeless people outside is both offensive and illegal. When Colonel Sanders passed, he wanted all the leftover food to be given to the homeless, however doing so creates a liability for the company, and therefore it is not a practiced custom. Besides, just because they are homeless, does not mean that they should have to eat sub-standard food that is not suitable for a purchasing consumer...