- Report: #1478610
Complaint Review: Jimmy Johns Olathe K7 Ks store - Olathe Kansas
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Author Confirmed
Why?
Jimmy Johns Olathe K7 Ks store
283 N Hwy 7 Olathe, 66061 Kansas, United States
Phone:
9132283710
Web:
https://www.jimmyjohns.com/
Categories:
Business Rating:
(0)
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Jimmy Johns Olathe K7, Ks store Scott Owens Told us to go over to Firestone and pick up our sandwiches Olathe Kansas
Called in and placed an order with Scott Owens on May 9th for a sandwich platt for family event. Gave credit card over the phone to pay for order. Told Scott that we would pick up at store. Came to pick up sandwich platt on May 11th. When we arrived no one knew where our sandwich platt was.
They just looked at one another with a blank look on thier faces. Then someone told us that if we wanted our sandwiches that we had to go over to firestone and pick up our order? Also wanted us to pay for it again. We had already given credit card over the phone to Scott. We drove over to firestone and they we very friendly and told us no sandwiches have been deliveried. We asked the store manager to call us if our sandwiches showed up. Drove back to Jimmy johns and they still had no idea what was going on. We got a call from firestone that our sandwich platt showed up.
So after one trip to jimmy johns then to firestone then back to jimmy johns we finialy got our sandwiches. Also someone in our family is allergic to Onions and some of the sandwiches had oinions on them. This is even more upseting then placing an order for pick up several days in advance then told that if we wanted our sandwiches to drive over to firestone to pick them up. Food allegies are very real and that could have been a trip to the hostiptial. This is not aceptable.
2 Updates & Rebuttals
Scott
overland park,Kansas,
United States
apologizes.
#2REBUTTAL Individual responds
Mon, May 13, 2019
Ultimitly we did make a mistake and we are very sory. The Manager on duty let the customer know that it was deliveried to Firestone but she never told her she had to go get it. But the botom line is we screwed up and I take responsibilty.
I was able to talk to the customer and I belive we have made them happy and I trust they will return. We will continue coaching our team to better handle customer srevice situations.
Bradley
Olathe,Kansas,
United States
Still horrible customer service but correction to review
#3Author of original report
Sun, May 12, 2019
Still horrible customer service but correction to review. Order was made correctly as ordered. Nothing wrong with that part of customer service. However reasoning forbhorrible customer service is purely based on all the other facts my wife was told she had to drive over to firestone to pick up our pick up order at Jimmy Johns. It is important to make sure the facts are correct.
