- Report: #1481240
Complaint Review: jfax - Los Angeles California
Reported By:
Loretta -
Redondo Beach, California, United States
Submitted:
Updated:
-
Author Confirmed
Why?
jfax
6922 Hollywood Blvd, 5th Floor Los Angeles, 90028 California, United States
Phone:
(800) 878-7151
Web:
https://www.efax.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
jfax efax.com They refuse to cancel a recurring subscription that I am not even sure I signed up for. Los Angeles California
There has been a recurring charge on my American Express bill for efax.com services.
I tried to cancel the recurring charge by calling on June 28th and then having an online chat from their website on June 30th. They refuse to cancel the charge after I give them my name, address and the last 4 digits of the credit card number.
Representatives both times have said that the credit card is wrong, even though the charge for their services on that card is showing up every month. Then, they make you play a guessing game about what email address you used to sign up the account. After giving them the only 3 addresses I had over the past several years, they said those guesses were wrong.
To tell you the truth, I can't find anything in the email account that I would have used to sign up for such a service ([email protected]), evidencing that I signed up for a recurring fax service.
