- Report: #1320317
Complaint Review: Intoxalock - Des Moines Iowa
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Author Not Confirmed
Why?
Intoxalock
10520 Hickman Rd Suite F Des Moines, 50325 Iowa, USA
Phone:
(515) 331-7643
Web:
intoxalock.com
Categories:
Business Rating:
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Intoxalock Racketeering Des Moines Iowa
This company is a nightmare to deal with. 3 months with no problems, but then the 4th device I was sent was faulty. Minutes after the previous device recorded .000 BAC the new device registered .022-.039. Of course this is an expensive Positive Reading and they collect fines and fees and overpriced overnight shipping. Once finally able to talk to a representitive without being hung up on, they of course deny any posibility of a faulty device. But I had no recourse other than to cough up the money for a "lockout kit" to be sent (its just another of the same unit, but with a different price tag). The new device of course registered .000 (6 months sober, no surprise to see zeroes). I was assured that if the readings were invalid I could be reimbursed for all the fees and fines and even the shipping. The problem though, is that they alone determine the validity of the readings. They also stand to profit if the readings are determined valid.
Of course, they determined the readings were valid despite "Vernon" (supposedly a manager) assuring me he would test the device himself. I was told to call him back to see the results of the test. When I finally get ahold of him (had to use a friend's phone, I believe he has my number on auto-reject) he claims that he determined the readings were valid by looking at the logs. He says they dont test the devices. The same guy that said he would personally test the device! How can they collect a "calibration fee" when nothing is calibrated?? He was nice enough to report these "violations" to my probation officer though. Its my word against theirs, these criminals running this racket. Thats what it is, they create the problems by sending faulty devices, and they charge money to fix the problems. I was told I would be reimbursed the fees but of course they didnt. They were willing to promise me anything to get me to take down my BBB report against them. How they have a A+ rating with 100% negative feedback is amazing. I wish I had done more research and checked here before signing up with them.
Please dont make the same mistake I made, do not under any circumstances use Intoxalock. They are crooks and liars and thieves.
