- Report: #97080
Complaint Review: Independent Wireless - Atlanta Georgia
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Author Not Confirmed
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Independent Wireless
1230 Peachtree Street NE Floor 18 Atlanta, 30309 Georgia, U.S.A.
Phone:
504-818-2965
Web:
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Independent Wireless, IWA ripoff, poor treatment, scam Atlanta Georgia
Back in April, I read their offer on a resume posting place. They boasted that you could work from home, but all you needed to do was purchase this $85 headset and you could take incoming customer service calls through either your hs internet connection or your dialup. I thought it was an awesome concept and I really needed a job as we were about to lose our cars and get evicted from our townhouse.
So I spent $85 that could have gone to pay a bill or buy food. Since this company said that the headset wouls ship right away and that I could be working within 12-15 days, I decided to purchase the headset.
Here's a listing of events:
April 23 - Authorized check debit from checking account for headset. Since after I authorized the debit I didn't see a confirmation or an expected ship date, I called the phone number that's on the website. That number said that it didn't work anymore and to call a different number. Called that, and again, it said to call yet a different number. Finally, I got a number that worked, but it said that all of the respresentatives are assisting other people so leave a message. So I did.
April 26 - Left Message, Sent email to HR
April 27 - Left Message
April 28 - Left Message
April 29 - Left Message. Twice
April 30 - Finally got to talk to someone. A young man. When I told him that I have been leaving message after message, he told me that they were really busy and even the owner, I forget her name, was taking calls. I told him that I authorized $85 to be taken from my checking account and I wanted to know when my headset will ship. He said that I should check my bank to see if the charges went through and call back.
When I said that I don't have to call back that I'm online with my bank as we speak and that I don't see a charge going through, then he said that they only process payments on the 1st and the 15th of every month. WHen I asked him why he told me to hang up and call my bank when the charge wasn't going to go through until the 1st, he got all flustered because I caught him in his own lie. He then quickly asked if I wanted to speak to his supervisor and clicked me on hold before I could answer. Then, of course, I got someone's voicemail. I was very upset and made the "supervisor" know that I was very upset.
Every day from the end of April to middle May, I left messages. On some days I left more than one. One of the days I left 17 messages. (I'm going to get a copy of my phone listing so that I have an accurate count of all of the messages I have left.)
I then filed a complaint with the Atlanta BBB, that went through their office on May 20. They told me to wait at least 4 weeks for a response from the company. on June 22, little over 4 weeks later, I emailed them asking if they have heard anything from this company, and they responded. They told me that they have to close the complaint because the letter came back as undeliverable.
May 18 - In the meantime, Kevin Chambers, Recruiting Supervisor, sent out a mass email to everyone saying that the employee website will be launched on
May 19. And that they are nearly caught up with the headsets and a tracking number would be provided. This new website was supposed to have all of the paperwork that we are all waiting for.
May 21 - I emailed back to Kevin asking him when the website was going to be up. He responded with "I just got in the office, I haven't heard anything".
June 1 - I emailed Kevin again clearly stating my distrust in the company and my unhappiness in their actions. I stated that I wanted my money back and that I did NOT want the headset any longer.
June 3 - email to Kevin Chambers, "I assume you mailed my check". was all I said.
June 7 - I sent another email to Keven Chambers. I expressed my extreme unhappiness with the company. In this letter, I concentrated on the fact that I beleive their company to be scamming people for their money. I questioned the integrity of their company since they have yet to responde to any of my emails. Again, I reiterated that I wanted my money back immediately.
June 7 - Darlene Brown, Staffing Manager, responded to my email to Kevin. She said that they have responded to me on "numerous" occasions. And, I quote, "It's amazing what people do with little patience". She ttold me that if they were scamming people, why are they only asking for $85. Also, she said that my "way of putting down the company is unacceptable".
June 7 - I was really really angry. I said, "How dare you say that I have little patience. I called EVERY day for 4 weeks!: I then reiterated my complaint. That I have called over 50 times, nobody has ever called me back, the promises that I have been hearing were bull, and that I think their company is the worst company that I have ever had to deal with. I told them that we can argue every day about it, but that I simply want my money back.
June 10 - I indicated that I will contact the attorney general, all media that I can find, newsgroups, websites, etc. that I can to make sure that as many people as possible know about this company. I told them that I wanted a check mailed with a tracking number by June 11, or I would do what I said I would do.
June 10, Darlene Brown replyed saying that she's sorry for the inconvenience, but that my check would be mailed June 15.
June 18 - I emailed Darlene and stated that I would have expected that someone would have emailed me to confirm the mailing of the check. I told her that if she mailed it to the address that I provided her on all of the above emails, that I would have recieved it by now.
June 22 - I emailed Darlene again stating that I will still go through with my campaign to make America aware of their scam if I don't recieve my check.
June 28 - I emailed Keven Chambers and Darlene Brown. Very angry at this point! They are ignoring me! If they mailed the check on the 15th, I would have gotten it a long time ago.
June 30 - I emailed Kevin Chambers, Darlene Brown, and I included another email that I found on the contract, Shantee Williams, HR Director. I told them all that I am not taking their crap any longer and that I am starting my crusade against them now.
This company does NOTHING that it promises. If I can stop just one person from blowing their money on this scam, that will be great. But I won't stop until this company pays for what they are doing.
Anji
Luck, Wisconsin
U.S.A.
So I spent $85 that could have gone to pay a bill or buy food. Since this company said that the headset wouls ship right away and that I could be working within 12-15 days, I decided to purchase the headset.
Here's a listing of events:
April 23 - Authorized check debit from checking account for headset. Since after I authorized the debit I didn't see a confirmation or an expected ship date, I called the phone number that's on the website. That number said that it didn't work anymore and to call a different number. Called that, and again, it said to call yet a different number. Finally, I got a number that worked, but it said that all of the respresentatives are assisting other people so leave a message. So I did.
April 26 - Left Message, Sent email to HR
April 27 - Left Message
April 28 - Left Message
April 29 - Left Message. Twice
April 30 - Finally got to talk to someone. A young man. When I told him that I have been leaving message after message, he told me that they were really busy and even the owner, I forget her name, was taking calls. I told him that I authorized $85 to be taken from my checking account and I wanted to know when my headset will ship. He said that I should check my bank to see if the charges went through and call back.
When I said that I don't have to call back that I'm online with my bank as we speak and that I don't see a charge going through, then he said that they only process payments on the 1st and the 15th of every month. WHen I asked him why he told me to hang up and call my bank when the charge wasn't going to go through until the 1st, he got all flustered because I caught him in his own lie. He then quickly asked if I wanted to speak to his supervisor and clicked me on hold before I could answer. Then, of course, I got someone's voicemail. I was very upset and made the "supervisor" know that I was very upset.
Every day from the end of April to middle May, I left messages. On some days I left more than one. One of the days I left 17 messages. (I'm going to get a copy of my phone listing so that I have an accurate count of all of the messages I have left.)
I then filed a complaint with the Atlanta BBB, that went through their office on May 20. They told me to wait at least 4 weeks for a response from the company. on June 22, little over 4 weeks later, I emailed them asking if they have heard anything from this company, and they responded. They told me that they have to close the complaint because the letter came back as undeliverable.
May 18 - In the meantime, Kevin Chambers, Recruiting Supervisor, sent out a mass email to everyone saying that the employee website will be launched on
May 19. And that they are nearly caught up with the headsets and a tracking number would be provided. This new website was supposed to have all of the paperwork that we are all waiting for.
May 21 - I emailed back to Kevin asking him when the website was going to be up. He responded with "I just got in the office, I haven't heard anything".
June 1 - I emailed Kevin again clearly stating my distrust in the company and my unhappiness in their actions. I stated that I wanted my money back and that I did NOT want the headset any longer.
June 3 - email to Kevin Chambers, "I assume you mailed my check". was all I said.
June 7 - I sent another email to Keven Chambers. I expressed my extreme unhappiness with the company. In this letter, I concentrated on the fact that I beleive their company to be scamming people for their money. I questioned the integrity of their company since they have yet to responde to any of my emails. Again, I reiterated that I wanted my money back immediately.
June 7 - Darlene Brown, Staffing Manager, responded to my email to Kevin. She said that they have responded to me on "numerous" occasions. And, I quote, "It's amazing what people do with little patience". She ttold me that if they were scamming people, why are they only asking for $85. Also, she said that my "way of putting down the company is unacceptable".
June 7 - I was really really angry. I said, "How dare you say that I have little patience. I called EVERY day for 4 weeks!: I then reiterated my complaint. That I have called over 50 times, nobody has ever called me back, the promises that I have been hearing were bull, and that I think their company is the worst company that I have ever had to deal with. I told them that we can argue every day about it, but that I simply want my money back.
June 10 - I indicated that I will contact the attorney general, all media that I can find, newsgroups, websites, etc. that I can to make sure that as many people as possible know about this company. I told them that I wanted a check mailed with a tracking number by June 11, or I would do what I said I would do.
June 10, Darlene Brown replyed saying that she's sorry for the inconvenience, but that my check would be mailed June 15.
June 18 - I emailed Darlene and stated that I would have expected that someone would have emailed me to confirm the mailing of the check. I told her that if she mailed it to the address that I provided her on all of the above emails, that I would have recieved it by now.
June 22 - I emailed Darlene again stating that I will still go through with my campaign to make America aware of their scam if I don't recieve my check.
June 28 - I emailed Keven Chambers and Darlene Brown. Very angry at this point! They are ignoring me! If they mailed the check on the 15th, I would have gotten it a long time ago.
June 30 - I emailed Kevin Chambers, Darlene Brown, and I included another email that I found on the contract, Shantee Williams, HR Director. I told them all that I am not taking their crap any longer and that I am starting my crusade against them now.
This company does NOTHING that it promises. If I can stop just one person from blowing their money on this scam, that will be great. But I won't stop until this company pays for what they are doing.
Anji
Luck, Wisconsin
U.S.A.
