- Report: #1357899
Complaint Review: Illinois tollway - Downers Grove Illinois
Reported By:
Islandgirl -
Gatlinburg, Tennessee, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Illinois tollway
2700 Ogden Ave Downers Grove, 60515 Illinois, USA
Phone:
(800) TOLL-FYI
Web:
https://www.illinoistollway.com/
Categories:
Business Rating:
(0)
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Illinois tollway Illinois toll road Try to pay the tolls online they say you dont have any call to pay they say you dont owe then charge you $400.00 for fines Downers Grove Illinois
I didnt have cash when traveling through Illinois and they have signs stating you can pay online within 7 days.
3 days later i went online to pay and there were no missed tolls. Knowing I missed tolls I called and a customer service rep asked me if I had any prepaid pass. I told her I did but it is from Florida. She told me that the pass then picked up the tolls. I told her I didnt think a Florida pass worked in Illinois. She said it must have.
More than a month later i get a letter stating I owed over 400.00 in fines for unpaid tolls. $36.00 in tolls and a $400.00 fine.
I called customer service who said they cant do anything. I filled out a form for a hearing and called customer service again as I wanted a phone hearing and they set me up for a mail hearing. THe rep also stated there isnt anything they can do. I did some research and called the inspector general who referred me to a Kevin. He called me back and he said he understands i shouldnt be fined as I made every attempt to pay it but again there is nothinh he can do about it.
A fine should only be levied if someone intentionally tries to get out of paying the tolls.I made evey effort to pay these and shouldnt be fined $400.00 when it was their system that showed I didnt owe anything.
