- Report: #279083
Complaint Review: Home Depot Dumpster Service - Oakleaf Waste Management - Chicago Illinois
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Home Depot Dumpster Service - Oakleaf Waste Management
www.hddumpster.com Chicago, 60643 Illinois, U.S.A.
Phone:
800-433-8677
Web:
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Home Depot Dumpster Service - Oakleaf Waste Management Failure to properly deliver services Chicago Illinois
My mother and I made a contract to rent a 15 foot dumpster from Home Depot's dumpster service during September and the company failed to deliver the dumpster on time. As a result, I was unable to complete the attic clean out project, and the company refused to refund a portion of my money.
First, all consumer's should be aware that your contract is not made with Home Depot. Instead, your contract is with Oakleaf Waste Management.
Second, my dumpster was only about 70% full with empty boxes, some books, clothing, and the company claims that the dumpster weighed 4.85 tons and they wanted to charge me for extra weight. It is absolutely impossible for the dumpster to have weighed 4.85 tons, because my mother and I could have not carried 4.85 tons down from the attic in a matter of hours. Also, with that weight, the items would have needed to have a relative density of 24 lbs per cubic foot.
It is important to note that the company provides a 12 hour delivery window for the dumpster and they did not deliver on time. I called during the course of the day and each time I was told that the dumpster would arrive on time. Ultimately, I was given excuses about traffic and schedules. The dumpster was supposed to arrive between 7AM and 7PM, but it did not come until 8:52 PM. This was long after the hired crew that was hired to empty out the attic was gone.
We experienced several other problems. First, the company charged us twice for the dumpster. Second, the company neglected to disclose the full price of the dumpster and called my mother back in three days to say it would be an additional $65 for the dumpster.
When I informed the company that I flew into town to do the project, and I provided my flight details, the representative told me that it was not his problem. Furthermore, he told me that I could keep the dumpster longer and complete the project. Essentially, he was telling me that they delivered the dumpster when they got a chance and I needed to work around their schedule.
Please do not use this company.
Miller
Baltimore, Maryland
U.S.A.
First, all consumer's should be aware that your contract is not made with Home Depot. Instead, your contract is with Oakleaf Waste Management.
Second, my dumpster was only about 70% full with empty boxes, some books, clothing, and the company claims that the dumpster weighed 4.85 tons and they wanted to charge me for extra weight. It is absolutely impossible for the dumpster to have weighed 4.85 tons, because my mother and I could have not carried 4.85 tons down from the attic in a matter of hours. Also, with that weight, the items would have needed to have a relative density of 24 lbs per cubic foot.
It is important to note that the company provides a 12 hour delivery window for the dumpster and they did not deliver on time. I called during the course of the day and each time I was told that the dumpster would arrive on time. Ultimately, I was given excuses about traffic and schedules. The dumpster was supposed to arrive between 7AM and 7PM, but it did not come until 8:52 PM. This was long after the hired crew that was hired to empty out the attic was gone.
We experienced several other problems. First, the company charged us twice for the dumpster. Second, the company neglected to disclose the full price of the dumpster and called my mother back in three days to say it would be an additional $65 for the dumpster.
When I informed the company that I flew into town to do the project, and I provided my flight details, the representative told me that it was not his problem. Furthermore, he told me that I could keep the dumpster longer and complete the project. Essentially, he was telling me that they delivered the dumpster when they got a chance and I needed to work around their schedule.
Please do not use this company.
Miller
Baltimore, Maryland
U.S.A.
1 Updates & Rebuttals
Jim
New Orleans,Louisiana,
U.S.A.
just a heads up
#2Consumer Suggestion
Tue, August 11, 2009
If you hire people to do work for you and you know in advance that the dumpster is going to be delivered between 7am and 7pm maybe you should order the dumpster for the day before you need it. You also could have tried harder to find a local hauler with a smaller delivery window. The way these outsourcing companies work is they have indepenent haulers in almost every city accross the country, Oakleaf is the largest waste outsourcer, the independent hauler makes less money hauling for oakleaf than hauling directly for you. As for the wieght the local hauler probably is to blame. They do what is called a haul plus tonnage, which means when they pick up your dumpster Oakleaf is charge a base rate every time, lets say $180 dollars. When they take it to the landfill they charge Oakleaf to dispose of your waste, lets say $50 per ton. So if your dumpster wieghs 1.5 tons they can only charge Oakleaf a total of $255 dollars (haul + tonnage), but if your dumpster wieghs 5 tons they can charge Oakleaf $430 (haul + tonnage). Odds are your dumpster wieghed less than 2 tons and you should not have been charged any additional money, but the hauler had a dump slip from another customer and sent it to Oakleaf and said it was yours. Oakleaf is not going to take a loss, so it is extended to you. The $65 charge is unexplainable unless they made a trip and couldn't drop or pick up your dumpster. Hope this helps you understand.
