- Report: #1360427
Complaint Review: Hertz Rent A Car - Orange County California
Reported By:
NSA-Weather-Balloon -
Wentzville, Missouri, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Hertz Rent A Car
18601 N Airport Way Orange County, 92707 California, USA
Phone:
(949) 224-6700
Web:
https://www.hertz.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Hertz Rent A Car Hertz Rent-A-Car Longtime, Good Customer: Car Paid In Full and Left Me Without a Vehicle Because of "New Rules": No Refund at Counter! Orange County California
First I would like to say that I had been a long time customer of Hertz and have been a good customer with no issues. I had often rented cars out of the Adrenaline and Prestige collections which equals a lot of money to them.
I had an upcoming trip to CA and paid for my rental in full with a credit card over a month in advance. Two days before my flight, my card was the victim of fraudulent charges. My bank took great care of me... Deactivating that card and issuing a new one. Unfortunately that new card would not arrive before flight, but I was not worried... I had two debit cards, plenty of cash in the bank and a car that was already paid for. When I arrived I was met by an unfriendly staff member who took my reservation number and two ID's. I was refused a rental car because I had a debit card!! I explained that my credit card was compromised and I had already paid for the car. In fact they could easiily look up my rental history over the years and see that I had always been a great customer and given them a lot of money. This was not good enough and Hertz left me without a car, 1500 miles from home. I was outranged but remained professional. "What about the money that I paid in full for this car... I would like that refunded immediatley". "Oh no sir... we cant do that here - You used a AAA discount number and you will have to contact them". BULL!!!
I later contacted the main number of Hertz and spoke with Crystal in "billing". I explained exactly what happened and she still said "well, did you NOT see the little popup window about debit cards when you made the reservation?". I told her "of course... and I DID use a credit card but it was compromised 2 days ago". She then gave me a scolding lecture about the use of debit cards and Hertz. How many other ways could I explain it?! I advised her that the issue at hand was getting a refund and that they currently have an interest free loan from me. Finally she said that I would be refunded in 7-10 days and once again lectured me about the use of debit cards the next time I rent a car from Hertz. Moron... I advised that there will be no further car rentals by me or my family at Hertz.
Talk about a terrible way to treat a long time, loyal customer. This was a humiliating experience and they made me feel like some kind of common criminal. Their stock has just tanked as well - I can see why... with their business practices and attitudes.
I will post an update here if I get a refund within the 7-10 day period that I was told.
