- Report: #1368534
Complaint Review: HCTRA - Houston Texas
-
Author Not Confirmed
Why?
HCTRA
7701 Wilshire Pl Dr Houston, 77040 Texas, USA
Phone:
(281) 875-3279
Web:
https://www.hctra.org
Categories:
Business Rating:
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HCTRA Linebarger Goggan Blair & Sampson law group ignored mailing address listed vehicle registration. Sent all notices to the wrong address. They refuse to acknowledge mistake in an effort to extort me into paying additional fees. Houston Texas
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The HCTRA has chosen to ignore the address listed on my vehicle registration that explicitly says in bold print "MAIL TO: PO BOX xxxxx Lafayette, LA". There is a temporary address listed under the "Owner's Name" section that they mailed their notice to and insist this is the address they should mail to by law. The problem with that logic is that every single entity including red light camera collections and toll collections have sent their collection notice to the address listed under the MAIL TO section on my vehicle registration and that includes the NTTA(North Texas Toll Authority).
I was not allowed to receive mail mail at the address listed under the "Owner's Name" section which was the whole reason I requested that all mail related to my vehicle go to the PO Box address when I was registering my vehicle. The Louisiana DMV would not allow me to put a P.O. Box address under the Owner's Name section of the vehicle registration and insited that I put the residential address I was living at at that time.
I've since explained this to the HCTRA and they insist that there is nothing they can do for me even though they are the ones who sent the initial notice to the wrong address. I've contacted Linebarger Goggan Blair & Sampson about how I never received an initial notice and how the HCTRA sent the initial notice to the wrong address. The law firm insisted that they did in fact send it to the right address and if I chose not to pay the 82.00 at the time of this report, they would bring me to court. The original toll fee was 4.32 which I would have gladly paid had I received the notice.
Linebarger Goggan Blair & Sampson bought bad debt and are essentially extorting me to either pay the 82.00 or drive 4 hours to show up in court. I will see them in court and will be consulting with an attorney to determine what kind of counter action I can take as I will have to take time out of my day spend my money to get to houston just to show the judge that the staff at the HCTRA and Linebarger Goggan Blair & Sampson are incompetant.
The problem with this entire scenerio is that this is currently affecting what was a pristine credit score and is contributing to unneeded stress. I have difficulties sleeping at night thinking that my vehicle could eventually be booted or that my re-registration will be rejected because the HCTRA and Linebarger Goggan Blair & Sampson will not admit to their mistake.
2 Updates & Rebuttals
DO NOT PAY THE FEE IF YOU ARE STILL TRYING TO PROVE YOU ARE RIGHT
#2Author of original report
Mon, May 08, 2017
I spoke with both Linebarger Goggan Blair & Sampson and the HCTRA about refunding my balance I paid so that in good faith, they would not continue to raise my rates or prevent me from getting my registration handled in the future. Instead they closed my case and insisted that I was not obligated to pay the fee even though it had the potential to go up the longer it took for them to understand their mistake. Both entities have instructed me that they would not return my money because the case was closed and there was nothing they could do.
I have disputed the charge with my credit card company providing all of the proper paperwork explaining the initial mistake of the HCTRA and the continuation by Linebarger Goggan Blair & Sampson.
DMV Verified I Was Correct and The Address Was Wrong From The Beginning
#3Author of original report
Wed, April 26, 2017
I received a call back from the Department of Motor Vehicles in Louisiana and they validated my assumptions that the HCTRA sent their 1 and only notice to the wrong address. Linebarger Goggan Blair & Sampson began to send collection notices to the same wrong address and the collection amount continued to increase. When I spoke to a representative at Linebarger Goggan Blair & Sampson they lied to me over the phone and told me I did not know what I was talking about. They told me that the mailto box listed under the registration was strictly used for the registration sticker for my license plate.
I reached out to Linebarger Goggan Blair & Sampson yesterday (4/25/17) to request a refund for the amount I paid since it has been proven without a shadow of a doubt that I never received an initial notice and that they were mailing the notice to the wrong address all along. The response I received from a representative at Linebarger Goggan Blair & Sampson is that they would not refund my money and that this was no longer their problem.
I let them know that if they did not refund my money, I would be forced to get in touch with my credit card company and have them dispute the charge. The representative at Linebarger Goggan Blair & Sampson said that if I called to dispute the charge they would charge me an additional $50.
