- Report: #1325728
Complaint Review: Global Cash Card - Nationwide
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Author Confirmed
Why?
Global Cash Card
Nationwide, USA
Web:
https://www.globalcashcard.com
Categories:
Business Rating:
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Global Cash Card No VISA fraud protection from this company at all!!! Irvine California
Worst company ever, my work issues these VISA cards, I had part of my check deposited to this and used it as a Christmas savings.The card number was stolen online and emptied out in the course of a month( its saving so I dont check it often).But realized and reported with 40 days of first fraud activity and within hours of the last fraudulent charge.. I filed a report with their dispute dept after spending 8 hours on the phone btwn getting bounced around being put on hold ect. I filed a police report and jumped through all the hoops they requested and was DENIED reimbursement even though the reps told me it was obvious that these were not charges I made and that I would get back everything stolen w/n 45 days.....I now have to send a written request asking why someone was allowed to steal $1250 from my supposedly protected VISA debit card. My bank of America number was hacked at the same time, but they denied the fraudulent charges and immediately notified me, these clowns are just the worst of what is out there, stay away go with a reputable bank.So much for VISA protection.
4 Updates & Rebuttals
Michelle Mandell
Irvine,California,
USA
Respond to Inquiry
#2UPDATE Employee
Thu, September 22, 2016
We have attempted to contact you multiple times at the phone number that we have on file however we have not been able to speak with you. As we have stated in the previous response, a number of your disputed transactions have been verified by Visa and based on that outcome we have sent you a letter stating that no credits will be provided. As a courtesy we have contacted the other merchants for the remaining transactions. They have 45 days to respond with proof of valid transaction. Please contact me directly at 888-220-4477 ext. 315 and I will be happy to assist you.
Michelle Mandell
Irvine,California,
USA
Response to Inquiry
#3UPDATE Employee
Mon, September 12, 2016
We have attempted to contact you multiple times at the phone number that we have on file however we have not been able to speak with you. As we have stated in the previous response, a number of your disputed transactions have been verified by Visa and based on that outcome we have sent you a letter stating that no credits will be provided. As a courtesy we have contacted the other merchants for the remaining transactions. They have 45 days to respond with proof of valid transaction. Please contact me directly at 888-220-4477 ext. 315 and I will be happy to assist you.
Global cash card rebuttal is incorrect
#4Author of original report
Fri, September 09, 2016
Im looking at the letter sent from Global cash card, it clearly states:
The investigation has been finalized and we've determined no errors were made. No credit will be issued"
NOTHING about an ongoing case,or waiting for Visa to respond. When I call Im told no information can be given to me that I must mail a written request asking why my claim has been denied (which I have done) Sounds more like theyre simply responding hoping Ill get frustrated and stop pursuing. I've attached a copy of the letter, showing nothing close to what they state in their response.
A Witz
Michelle Mandell
Irvine,California,
USA
Response to Inquiry
#5UPDATE Employee
Thu, September 08, 2016
Thank you for your inquiry. Our records indicate that the final decision did not end in your favor due to a number of the disputed transactions were completed with verified by Visa. Due to the online transactions, we have contacted the merchants and they have 45 days to respond with proof of valid transaction. If you have any further questions please don't hesitate to contact me directly at 888-220-4477 ext. 315 and I will be happy to assist you.
