- Report: #1131179
Complaint Review: Global Cash Card - Irvine California
-
Author Not Confirmed
Why?
Global Cash Card
7 Corporate Park #130 Irvine, 92606 California, USA
Phone:
1 (888) 220-4477
Web:
www.globalcashcard.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Global Cash Card and/or World Processing LTD charges outrageous fees for ATM use, lists ATM's locations that are "fee free" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's, holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to "update" their fee free ATM list, will not take any responsibility that their list is incorrect Irvine California
charges outrageous fees for ATM use, lists ATM's locations that are "fee free" but are not, refuses to return ATM fees that are listed on their website as free, VERY RUDE customer service agents, customer service blames cardholder for the ATM fees that are listed on their website as NO Fee ATM's,holds money returns from other companies for 7 days or more and that freezes card and unable to be used, refuses to accept that their list of ATM free locations are false and misleading, refuses to "update" their fee free ATM list, will not take any responsibility that their list is incorrect, tells cardholder to go to employer and get the "terms and conditions"
3 Updates & Rebuttals
GlobalCash12
Irvine,California,
Response
#2UPDATE Employee
Wed, March 26, 2014
We apologize for the inconvenience. Unfortunately, we still have no information to be able to reach out to the author of this complaint. As previously stated, we would love to have the opportunity to speak to the person writing this complaint so that we may remedy any fees and have the opportunity to correct any discrepancies that are being reported. The author of this can contact me at his/her earliest convenience. My name is Marco Reyna; I am the Fraud Risk Supervisor. Phone number 866-395-9200 Ext 267.
FEES are BULLS..T
Arizona,contacting
#3Author of original report
Mon, March 24, 2014
Your list is definatly not accurate. I have gone to many of these "surcharge free" atm's. I am always charged a fee.
I have called multiple times about this issue and all i get is a very rude, uncooropertive agent. i have kept the receipts for prrof of my complaints. I was still refused any refunds.
this card company is not helpful, nor apologetic that they have false information listed.
I tell anyoe and everyone the junk that this company does to its customers, and I always highly advise them to use another company.
Nothing this company can do will remove the sour "taste in my mouth".
GlobalCash12
Irvine,California,
Response
#4UPDATE Employee
Tue, March 18, 2014
Global Cash Card provides current listings and the nearest surcharge free ATM locations nation wide, either online or with our customer service representatives. Any and all applicable fees are listed on the Terms and Conditions that are provided along with the card. Any returns that are made into a customer's card are placed into the account upon the return being received by Global Cash Card. There are no delays on Global Cash Card's end for this type of transaction. Unfortunately, we do not have any information from this customer to be able to reach out to, so that we can address any concerns he/she may have. We welcome the opportunity to explain and correct any issues or concerns, we ask that the person writing this complaint please call us so that we can check our logs and provide any additional training to our customer service representatives. Global Cash Card takes pride in providing world class customer service. Our customer service center can be reached 24/7 at 866-395-9200.
