- Report: #1307006
Complaint Review: GetARoom.com - Internet
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Author Confirmed
Why?
GetARoom.com
Internet, USA
Web:
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GetARoom.com Made reservation in the wrong state, then told me to go where I wanted to get a room and physically walk in but would NOT refund my money Internet
Finding myself in Kanab, Utah on a monday evening and not being able to find a vacancy, we called GetARoom.com by telephone at 800-468-3578. They confirmed all rooms in Kanab were booked. Than offered a room in Springdale Utah, which was out of my way. Than they said they found a room in Colorado City, AZ which was about 38 minutes from my location. I accepted.
When I got my email confirmation about 5 minutes later I discovered a reservation made at Days Inn Colorado City, but not Arizona but Colorado which was 652 miles away. Immediately calling them back to have getaroom.com fix their mistake we were told that they could not cancel the reservation made in Colorado and I would have to pay for the room. After a 45 minute telephone arguement with several different people I told them that I will dispute the charge wth my bank and that there was no way I would pay for their mistake.
