- Report: #1352895
Complaint Review: GetaRoom.com - Internet
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Author Confirmed
Why?
GetaRoom.com
Internet, USA
Phone:
800-468-3578
Web:
hotelsone.com
Categories:
Business Rating:
(0)
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GetaRoom.com HotelsOne.com, Consumer Club, In. STAY AWAY! Make sure you are calling hotels DIRECTLY! Internet
I thought I was reserving directly through the hotel I was staying at. My total charge was $358.73 which seemed high, but I was in a rush and certain areas of the country charge silly taxes and fees depending on local regulations, so I didn't think much of it until I got to the hotel. The hotel would have charged only $293.80 for 3 nights including taxes (no fees). GetaRoom.com charged a $64.93 fee (22%!!!) and buried it in a single line called "Tax Recovery Charges and Service Fees" on a "HotelsOne.com" receipt that a representative said was entirely hotel taxes and fees. I needed to check out a day early, but couldn't through the front desk.
The hotel saw the reservation under "Expedia" but when I called Expedia they saw nothing. GetaRoom.com claims that there is a no refund policy "as subject to the hotel's cancellation policy", but the hotel had no issue with providing a refund for early check-out. Unfortunately, the hotel could not issue a refund since the charge was through GetaRoom.com and GetaRoom.com insisted that they were under no obligation to refund since it was a hotel policy. I have used third party booking, but I have NEVER had such a horrible experience with a reservation with such an outrageous fee. In my opinion, GetaRoom.com is a charlatan operation. Be wary of GetaRoom.com, HotelsOne.com, and Consumer Club, Inc (all associated with my reservation).
