- Report: #1425349
Complaint Review: Gene's Chrysler Dodge Jeep Ram - Fairbanks Alaska
Reported By:
Amber -
Fort Wainwright, Alaska, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Gene's Chrysler Dodge Jeep Ram
3400 Cushman St Fairbanks, 99701 Alaska, United States
Phone:
888-508-2049
Web:
https://www.geneschryslercenter.com/
Categories:
Business Rating:
(0)
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Gene's Chrysler Dodge Jeep Ram Incompetent except in scamming customers Fairbanks Alaska
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After my first interaction with Gene's involved waiting a month for my Jeep to be seen and then them not covering blown head gaskets under warranty like they should have (tried to say it was my fault they blew), I had a sour taste in my mouth. After more interactions it's only getting worst.
The last time my Jeep was in and un-drivable I had to push and pull to get a rental car which didn't even happen right away it was days later that I was finally able to get them to work with me and get me a vehicle. This was after they extended the time they said they needed because they claimed they were sent the wrong part to then miraculously find the part they needed had been in stock the whole time after I called and complained.
Tonight my Jeep left the shop with a warranty repair and them "fixing" items that they had fixed weeks prior yet we were recharged although this was something they should have seen when it was in last time. Within 10 minutes of leaving the shop my coolant light came on and the Jeep started to overheat. Luckily, we were at another shop and they lifted the Jeep showing us the bottom completely covered in oil and the coolant bone dry. When the repair was "complete" it was not done completely, no coolant was added back into the vehicle. Had this been driven any longer we would have been right back into the potential of re-blown head gaskets and whole basket of other issues.
This dealership is a complete and total scam artist. They have absolutely NO competent employees, NO customer service and would rather nickel and dime and deny warranty work just because they can. I'm convinced they are not completing work on purpose to drum up more business. When I have called to speak to managers, GMs, owner I have gotten no where, I'm sure my messages were never received.
My word of caution to you is DO NOT TRUST GENE'S!! Double and triple check anything they claim they have done and DO NOT let them push you around just because they are the only Chrysler, Dodge, Jeep and Ram dealership here.
