Complaint Review: Geek Squad / Best Buy - Anjou Quebec

Reported By:

Bobby - Montreal, Quebec,

Submitted:

Updated:

Why?

Geek Squad / Best Buy

7200 boulevard des Roseraies Anjou, h1m2t5 Quebec, Canada

Phone:

1-(514)787-2005

Web:

www.bestbuy.ca

Categories:

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Geek Squad / Best Buy Geek Squad more like useless squad Anjou Quebec

My laptop is 1 year old and had an issue with the keyboard. I brought it to best buy/geek squad and they told me it needed a

new keyboard. I had to pay in advance for some reason $173.00, and was told it takes about 2 weeks. Almost 1 month

without my computer I called to see what was happening and no one knew, it took several calls and finally a visit to the store

for them to tell me they don't fix computers there, they ship them out to another company to fix and theuy need to get in

touch with them to see what is the hold up is. So more waiting and again I needed to call them when finally an agent tells me

the wrong keyboard was sent and they have to resend the right one and it will take more time so basically they never fixed

and no one was considerate enought to call me. I informed them I am leaving the country and need it asap so they

called me 2 days later saying it was ready and I would be refunded, which was fine. When I got to the store I had a suspicion

I should check to laptop before I go just by the condition it was returned to me with a crack and the keyboard was sticking

out. I tried to turn it on and it took 15 mins then I turned it on and off it took 35 mins to start. The technicians all said they

didn't touch it and the store manager was no help always answering me vaguely and not willing to help or take responsibility.

I was in the store for 2 hours with 1 tech who just said hes not responsible 1 tech who was a smart a** and a store manager

named Angie who would run away and not take accountability for the situation. Now I am stuck with a computer that barely

works, and getting quotes starting at $275.00 and more to fix it.

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