- Report: #1007912
Complaint Review: Frontier Communications - Rochester New York
Reported By:
Robin -
ROCHESTER, NY, New York, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Frontier Communications
1398 S Woodland Blvd Suite B Deland, FL 32720 Rochester, 14612 New York, United States of America
Phone:
Web:
frontier.com
Categories:
Business Rating:
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Frontier Communications Non Disclosure Of Hidden Fees and Policies Rochester, New York
On 12-13-2010 I purchased a telephone/internet/tv Dish satellite bundle from Frontier Communications with a 2 year purchase contract agreement. I was told it would expire on December 13, 2012. Today I called Frontier to cancel my service and was told that because I didn't cancel on December 13 2012m that I was automatically rolled over to a new service agreement for another 2 years and that if I cancelled my service now I would be charged a termination fee of $200 to $300. This was never explained to me. That's not all... Upon calling Dish Network which was part of this agreement, they told me that because I upgraded my service with them to high Definition tv that this automatically put me under a brand new contract with them and that I would be charged another termination fee of $110. The reason why I upgraded was that Frontier told me I could get free high definition from Dish if I had my monthly payment automatically deducted from my checking account... It was never explained to me by either company that I would be contractually bound to them for another 2 years... I will file a separate complaint against Dish. Not Fair!!
