- Report: #921344
Complaint Review: Frontier Communications - Rochester New York
Reported By:
pm -
Middlesex, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Frontier Communications
PO Box 20550 Rochester, NY 14602 Rochester, 14602 New York, United States of America
Phone:
886-773-9972
Web:
www.frontier.com
Categories:
Business Rating:
(0)
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Frontier Communications Billing Issues, Empty Promises. Rochester, New York
Have been unsuccessful after many attempts to clear up a billing issues with Frontier. Cannot get credit for a billed I paid. Have spoken via phone several times to their "customer service" department. Faxed proof of payment. Was assured that it would be credited and was offered a lower monthly rate for our bundled services ($154 vs. $190). Latest bill received still reflected the paid past invoice as unpaid and still had the old, higher monthly rate.
