- Report: #1185409
Complaint Review: Frontier Communications - New Haven Connecticut
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Frontier Communications
New Haven, Connecticut, USA
Web:
frontier.com
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Frontier Communications Frontier Communications tech support shuts down when their unreliable internet service stops working. New Haven Connecticut
Frontier Communcations recently became the new service provider for AT&T home internet customers.
Soon after, red light on my modem, DSL is down. I call up frontier, a recorded message says they're having technical issues and recommend unplugging and plugging back in the power cord to the modem.
I did that 3 times, it didn't help. Then when I press the tech support option, they say please hold and transfer me to a busy signal. So I call back and press the option for billing instead of tech support and magically I can speak to a human being. James in billing says he needs transfer me to tech support to address the connection issue. I insist that he try to help me since I know whats coming. He says he can't and assures me they'll help.
I'm then transferred back to tech support which is.. the busy signal again.
Dear AT&T, please think twice before transferring one of your services to a trashpile of a company.
