- Report: #1206043
Complaint Review: Front Row Staffing - Idaho Falls Idaho
-
Author Not Confirmed
Why?
Front Row Staffing
1414 Cambridge Drive Idaho Falls, 83401 Idaho, USA
Phone:
(208) 552-6220
Web:
www.frontrowreporting.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Front Row Staffing Front Row ReportingFront Row EPMFront Row Event And Production Management Employer won't pay Idaho Falls Idaho
I was contacted and hired by this company. I received a voicemail and an email from a lady named Sheila Turner who told me she needed someone to do a Straight Talk demo at the local Walmart. She told me that the person that they had hired had been in an accident and wouldn't be able to complete the assignment. She told me to set up a profile and register on their website [www.frepm.com]. Once I signed up on this site I got an email with my login and password. She then told me the person who I would be picking up the demo kit from. I was given this person's email, phone number, address, and name.
I was in contact with this lady the entire time, from before I took the assignment and into after when I was already assigned it. Once I had gotten the kit from the gentlemen's home I was told to pick it up at, I was to start at Costco the next day. The next morning I was at the Kaispell, MT Walmart at 9:50am, just like I was scheduled. I was only scheduled on Saturdays from 10-4pm. I signed in at the customer service area where they had an area for vendors to sign in and out. I had been in touch with the Walmart people while there, as I had to use one of their display tables for each time I did a demo event.
I did this event for three Saturdays in a row. The pay was said to be $12 an hour, and 6 hours each day. I was constantly getting bombarded with emails from this company from the start of working with them. After each event I was suppose to mail them the names that had been dropped in the box which were for donations for the make a wish foundation, along with the report papers that I had filled out that came with the kit. No money was to be collected but they told me that for each signature collected that the make a wish foundation would donate $1.
The day before I worked my last Saturday with this company they had told me I needed to have someone take pictures of me at the demo table wearing my Straight Talk Wireless vest. After the last event I worked for this company, I sent them all of the former reports I had been told to such as my make a wish names that had been submitted along with the count and my reports that had been filled out. I also sent the pictures of the demo kit and myself in front of them just like my booking agent had asked.
The next day I got an email from my booking agent telling me that I would not be allowed to complete my assignment which I had one more Saturday assignment left to complete. She had told me her reasoning behind this was due to my dress code and the fact that they had someone audit the assignment and the person hadn't seen me there. I had written back and let her know I was not aware of any dress code specifically which I remember asking her about and she had not told me anything specific. I had also told her that I was at the assignment except for the allotted bathroom breaks I was granted. I had told her that there were witnesses there from the Walmart staff, to which she continued to tell me that she had hired someone to take over my assignment and that this person would contact me with where to bring the kit.
I had been contacted by someone and brought the kit to this person. The person was asking me about the demo and I was telling them the run down of what the assignment was and how it was to be done. They had shown me pages and pages of things that my booking agent had sent them which I had not been sent. I thought this was strange but since everything else they had been told was similiar, I thought that everything matched up.
I contacted Sheila Turner to make sure that I would be paid for my time that I had put in to the event, which was 3 days work. She continued to tell me that they would not be paying me until they got the kit back. I told her the kit was with the newest person she had hired for the remainder of the assignment. She said once she received it back from them I would be paid. I waited and received no payment. I then contacted Front Row several times where I was jerked around and transfered and had everyone hand me over to someone else. One lady I had contacted had told me that I had to email [email protected]. I emailed them and they told me that I would not be paid for this event. I have all of my emails and everything saved from this company and I still want the money that I am owed. They have stolen over $200 worth of payment that they owe to me.
1 Updates & Rebuttals
syt
Port Charlotte,Indiana,
USA
Disgruntled, uncooperative former employee
#2REBUTTAL Individual responds
Thu, September 10, 2015
I would like to respond to the complaint lodged by Taylor Lamb, who is a former independent contractor hired by Front Row Event and Production Managegment to work as a demo representative for a well-known pre-paid wireless cell phone plan.
Taylor was given the instructions as to what she should wear, how to present the information to customers, and everything she needed to do the job appropriately. Proof that she received the instructions is in her remarking about the Make-A-Wish donation protocal and other statements about the event. All the instructions were included in one memo, so she did know about the dress code unless she herself did not read the training information carefully. Yet she showed up in a plaid flannel shirt, torn jeans, and a wool stocking cap. Even without knowing the dress code, any professional person would still not have arrived dressed so inappropriately.
Taylor was not scheduled for several weekends prior to the weekend in question as she erroneously stated in her complaint. And the weekend she was scheduled to work, she and a friend sat at the demo table and talked and then left after approximatly a half hour. She did not even return at all as scheduled the following day. This is per the manager of the store, whom we have no reason to doubt.
She then falsified the manager's signature on her time sheet and demanded to be paid. Of course, we refused, as the manager stated that he did not sign it.
She then refused to transfer the demo kit to the person we hired to replace her. When she finally agreed to transfer the kit, she told the new person that we were a scam business that does not pay our employees. Therefore, the new person dropped out.
Front Row Event and Production Management is a legitimate, honest business which provides thousands of people with event work at stores throughout all fifty states. We are located in Florida and book and mange all fifty states from there. We provide all our representatives with complete training and clearly outlined expectations, and 100% of our representatives have always been paid as long as they properly executed their events and properly reported the events to us, including legitimate time sheet submission.
