- Report: #1419043
Complaint Review: Freedom Truck Finance & Freedom Shield - Dallas Texas
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Freedom Truck Finance & Freedom Shield
Dallas, Texas, United States
Web:
Freedom Truck Finance. Com
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Freedom Truck Finance & Freedom Shield Cat C15 Engine Repair Dallas Texas
In May 2017 I financed a 2008 Peterbilt 389 with a Cat C15 engine through Freedom Truck Finance. The dealer advised me that the finance company wanted me to purchase their Platinum maintenance plan through Freedom Shield for 1 yr to insure any internal mechanical failure will be repaired with myself only being out $300 on the cost. I totally agreed with the plan. This maintenance plan was $4500 applied onto the finance contract, which is totally outrageous price but knew down the road I would probably need it. After 5 months of ownership the engine blew a piston ring and turbo. The nearby repair facility was only a few miles away, so I had them tow it to their shop to get a quote of the cost. After getting quote, maintenance records, photos and ECM readings forwarded to them. It took days for their response back to me through email that the evidence revealed that I did not maintain proper repairs and had faulty codes showed the engine faults for over 53000 miles. So the claim for repairs is "DENIED”!! Now the cost for repairs added up to be $36000! I was willing to pay some of the cost. But they didn’t want to hear it... it was denied and that was that. Now... I’m behind on payments with no truck to work with. Freedom Truck Finance acts like that it’s out of their hands! Give me a break.... you own the warrenty department. Problem is... they don’t want to pay. Only happy to take your money.
