Jay
Farmington Hills,#2Consumer Comment
Wed, October 18, 2006
Dear Suzie, I want to first say that for anyone who is being ripped off, the feeling is unlike anything you can describe. I can totally relate to you and your situation because I am going through the same thing, not with Flagstar, but with Greenpoint and Great American Mortgage in Troy, Mi. What you should do is to establish a "Online" account.When my loan was "Sold" I established a online account with Greenpoint, and most recently it was "sold" again to GMAC. I quickly registered and now can access and pay my mortgage online. Even if you do not have a computer, find someone who can help you, or you could even go to the Library and use the computers and internet access through them. When you do not have to "mail" anything, nothing can get "lost." Your online account tracks everything... When you requested payment, when payment was funded, confirmation numbers... things like that. It almost ensures that your payments will be posted, and if they are not posted, it will give you some form of a paper trail. I do not allow anyone just to go into my checking account, I personally go in one time a month a pay my bills online. You can also obtain the latest, what taxes have been paid, how much you have in escrow, if there were any late payments things of that nature. I know it's too late on your current situation, but for future its a good way to safeguard your investment, and your sanity. As far as Flagstar, I guess I was lucky becuase I had no problems with them. I am re-financing out of a horrific loan, ( Long Story)... but I am considering going back to Flagstar only because I had no problems in the 5 years that I had worked with them. Good luck to you, I only know what you are going through. Stick to your convictions, and update this post with any conclusions okay?