- Report: #673351
Complaint Review: Flagstar Bank - Troy Michigan
Reported By:
BKenn -
Oshkosh, Wisconsin, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Flagstar Bank
5151 Corporate Drive Troy, 48098 Michigan, United States of America
Phone:
800-945-7700
Web:
http://www.flagstar.com
Categories:
Business Rating:
(0)
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Flagstar Bank served with papers of foreclosure... Troy, Michigan
It all started while my husband was deployed 1/13/2009-1/23/2010we sent in Power of Attorney documents, a letter of authorizationseveral timesbecause it was a VA loan I could not be on the mortgagemy husband took time out while he was in Iraq to fax over once again a letter of authorizationthen we sent in power of attorney about 5 times and to this date they still say they have nothing
In December of 2009 we never received a check for our taxesit was December 26thso I called and asked them about it and they refused to talk to me and I told the lady that it is against the law to not have our check here before the 31st so that we can pay our taxes so I suggested she tell me what the hell was going on or I would pursue other actionsso she told me that they had automatically sent our payment to the city of Oshkosh.I askedthe whole amount or just the property tax amount. She told me the whole amount which was $1000 more than usual because our sidewalks were redone and our recycling bin was added on there so our account went $1000 in to the negativeI asked her why we werent given the option to pay the extra 1000 quarterly (250 every 3 months)she said that we were sent a letter stating that they would automatically pay our taxeswhich mysteriously we never receivedso then I questioned whether or not they looked at what was actually taxes and what was not and she said they only look at the total amount not the itemized portion which clearly states sidewalk and recycle binNOT property taxes in which that was what we agreed to for an escrownot for everything else to be paidso with that our escrow went 1000 into negative and our payments went from 676 to 888we have two small children and one incomeI am now a full time 40 hour a week student we could not afford the extra 200+ per month so we were paying what we could affordlittle did I know they dont accept partial paymentsso it was going against usbut instead of sending the money back they kept itI had them apply it to make a payment because all in all its our money not theirsso they didwe fell behind again and are now facing foreclosurewe have been served with a packet and a mediation optionwe have contacted a HUD agency and are gathering all the information we need for them to help us we can hardly afford to live with all of the expenses we have and we dont want to lose our houseI have 5 months left of school and then I can get a jobI dont know what to doall I know is flagstar bank needs to check themselves because they do not help their customers they only try to find everyway to screw them over and take their moneyWE NEED HELP!!!
1 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
Don't mix the issues, do this
#2Consumer Suggestion
Mon, December 20, 2010
The first thing you need to do is to learn how to separate the issues. One thing has absolutely nothing to do with the other, LEGALLY.
You ARE dealing with LEGAL issues here, so learn how to separate them.
First, if your husband is deployed, he is protected from any collections action INCLUDING foreclosure under the provisions of the "servicemembers civil relief act". You need to assert these rights in wriring, so I suggest you take this to the base legal office.
Also under that act, ANY revolving or installment debt that existed prior to the deployment must be reduced to 6% by federal law under the same act. Some will do this on a retroactive basis if you provide them a copy of his deployment orders along with your request, which MUST be in writing.
The bottom line here is that nobody can touch your home or your bank accounts under this act, buy YOU must assert your rights.
And, it gets better. These provisions apply for 90 days after he returns home!
It works with some utility companies as well, as they will do it under the honor system even though they don't have to under the law.
Car payment-House payment-credit cards-installment loans, etc. They are all covered and must be reduced to 6%, and all collections activity of any kind must cease until after 90 days from his return home.
