Klassykajun
Cordova,#2Consumer Comment
Fri, May 09, 2008
I made my 3/30/08 payment by phone on 3/28. I was going to Europe and was not going to be here to make the 4/30 payment. I went back to the phone on 3/31 and made another payment for $80. In the mail on 5/5 I got a statement showing both payments and showing yet another payment due on 4/29. When I called the phone number which is the only one on the statement, I have now been charged a late fee. How can you be paid in advance and be late? Anyway..you may want to write a letter of complaint to "Customer Assistance Group, 1301 McKinney Street, Suite 3450, Houston, TX 77010." You need to include the name of the company, your account number, address, phone number and an explanation of the problem. Also you should include how you would like it resolved. This is the FTC branch that regulates banks and credit card companies. If enough of us do this, maybe something will happen. I finally got a live person at 516-576-8785. I explained the problem. He said had I talked to a live person I could have done that, but now my payment is past due. I asked how I should talk to a live person when they don't put a live person's number on the bill. His response was that you only got a live number when your account was in collections. Hope this helps some of you!
Katiz7
Middletown,#3Author of original report
Wed, May 07, 2008
Well, I have been contacted by a lawyers office near where I live in NY. I sent a dispute to them via fax, and then a week or two later received another letter stating that their client gave them the right to sue me. I have researched information pertaining to SC law, where the account was opened and closed due to FCNB bankruptcy and the statue of limitations is 3 years. I just faxed them this morning and told them this along with asking for verification of all charges and all sales receipts with my signature on them. IS THERE A CLASS ACTION LAWSUIT????