- Report: #1382910
Complaint Review: Family Moblie - Nationwide
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Author Confirmed
Why?
Family Moblie
Nationwide, USA
Phone:
1-877-440-9758
Web:
www.myfamilymoblie.com
Categories:
Business Rating:
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Family Moblie Tracfone Wireless Took my money for phone service and haven't got it Miami Flordia
I have phone service with family mobile, but on 6\21\2017 me and my husband went to metro pcs to look into whiching because they had two lines for $50 plus to free phones. The lady ported my number and went to do my husband's and said oh we can't give you the two free phones. We said forget it left and I got online and paid 49.88 I believe for my family mobile account, they accepted my money and then my phone didn't work for that night on. I have called five times and keep going the run around. 6/23/2017 6:30pm, 6/24/2017 8:31pm, 6/25/2017 6:30pm employee from Winchester pike Walmart store, 6/29 /2017 5:04pm, 7/1/2017 4:16pm. And online chat on 6/22/2017. Once I was told I would have to pay again to get my service back on, on 6/25/2017 when Walmart employee called they said I need new sim card my is expired, they was shipping one it would be at my house by Thursday, got home Thursday no sim card called them and the guy told me it would be at my house Friday morning 8:30am UPS, got home from work at 4:15 pm no sim card. Called Saturday lady told me ticket was already put in have to wait 24 hours, just got home from work 7/3/2017 and still nothing. I've paid for my service that I haven't had since 6/21/2017. I'm tried of waiting on not getting no where. Please help!
2 Updates & Rebuttals
Already have
#2Author of original report
Wed, July 05, 2017
I have already talked to someone on line. I just called again the day before and was hung up on three times. And on hold for over half an hour. It's 7/5/2017 and still no service or sim card like they kept telling me was coming. I really about to go with another company so I can have service, but I paid for service thur you guys and as of 6/21/2017 haven't had it. How would you feel if you paid for something and then didn't get it. I've been with Family Moblie for over two years and this is the first problem I've had with the service. It is clear to me that your guys don't care about your customers and I will make sure to let as many people as a can NOT to get service thur you guys.
TF01
Florida,USA
Family Moblie Tracfone Wireless Took my money for phone service and haven't got it Miami Flordia
#3UPDATE Employee
Tue, July 04, 2017
Hi Michele.
I am working with TracFone Wireless. I read your post on this blog. I am really sorry to hear about the trouble you have gone through. For further assistance, do not hesitate to click on this link bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.
Edzel
TracFone Wireless
