- Report: #1349678
Complaint Review: Facebook - Internet
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Author Not Confirmed
Why?
Facebook
Internet, USA
Web:
www.facebook.com
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Facebook Mark Zuckerberg Disable Account - During Ad campaign -Billed ME - No Recourse - 1 month still waiting Menlo Park CA
On 12/16/2016 - my facebook account was disable for me to verify my name - the FIFTH time i've had to do this in 3 years. I manage social media for at least 6 companies. It is now 1 month later and even though i sent in my documents immediately I still am shut out.
On 12/31 - they billed me for ad campaigns that i had zero control over. I couldn't even look at the matrix. When the owner of one of the companies - who is listed as an editor on the page - complained to FB - and his NAME is the same as the Company page, he was told that they could only speak to the admin and shut down the conversation.
This has cost me -
- Credibility
- Money
- Time
- and at least 1 job.
While I understand the need for transparency - NOT everyone is trying to put out fake news or whatever the excuse of the day is.
The fact that they want us to buy ad space or we get shut out of 'suggested' pages - is egregious -
also - there is not a way to appeal or find out where in the process you are. because in order to do that you have to be able to "sign in" which isn't an option either. - they have been reviewing my documents for a month. I'm punished because my name - IN ENGLISH - doesn't fit their idea of a 'real person' - sorry that my parents (and yes i sent my birth certificate) in 1955 were so amused that i was born with copper color hair they thought it would be cutsey to name me after money.
So Zuck - light a fire under your staff. Get my account back. BTW i sent a bill to your AP dept for the time i've lost and for billing me for ads i couldn't manage. + 10% extra for aggrivation.
