Complaint Review: Expo Design Center -

Now that Expo has a new president that has a clear direction of how Expo will suceed in the 21st century,all of the past blunders and poor customer service will cease.Here in Atlanta,all of the expediters have been combined into one store to form the CSC(Customer Service Center).Any and all issues reguarding service after the sale,measuring,and follow up will be taken care of 7 days a week instead of only fiveand during all operating hours not just 10-5.If the model proves sucessfull in our division it will be implemented in all Expo divisions throught out the states.Our core business has always been high end home projects,but past uppers had made it difficult to focus on this and had tried to make Expo a place to shop it wasent entended to be.After only a year of being president ,Annette,who brought the Canadian Home Depot division back to par,has been able to show a net profit for Expo after 13 years.All of the un necessary products that could be gotten anywhere have been clearanced and all associates will recieve more training than ever before to insure we give every customer the experience they deserve.Accountability will become the buzz word in daily pratice as everyone from the store manager on down is expected to perform at a superior level.or else they WILL be shown the door(Litteraly). In response for the designers defence(I am not one myself) in order for Expo to remain competetive and to show a value for the customers that come seeking design service,Expo elected to use both experienced as well as design students to help drive our core business.Usually,outside designers charge by the hour,but Expo only charges a $750 retainer that gets refunded by buying a kitchen and appliances to go with it.On top of that,I dont know of anyother design center that gives a One year installation warranty that we will stand behind 100%. Finally,to the contractor that bought clearance fans over the internet to re-sell to customers...that was quite foolish.Never buy clearance items sight un seen for professional clients.It could have backfired even worse than it did.Always see the product IN PERSON before making a large purchase like that in the future...That is if you want to stay a reputable contractor and not a BUBBA!

The Expo Design Center is consistently making promises to customers that they cannot keep. Many times they advertise product and don't even have the product in the store nor intend to get the product in. They call themselves a Design Center, however, most of the poorly paid designers that they have on staff are not even finished with their two year design education ... and this is the place that you want to entrust your $50,000 kitchen to? The Expo Design Center and Home Depot Stores are getting rid of all their qualified personnel and replacing them with poor quality low paying individuals in order for the Managers to bonus. They care nothing about the customer other than what the Managers can put in their own pocket. You are best to use this Company as a Retail - shop off the shelf only or as a back-up for your internet purchases.

Well Rob...they made an effort to correct the error/mistake whether it was theirs or YOURS for ordering a close-out. Your customer might never be able to get repairs on a close out and that's poor business relations on your part. A free gift certificate and you're complaining??? It seems as though they went out of their way to please the client, as Home Depot has always done. Would you have done the same for YOUR poor homeowner with the cheesy fans that you paid $25. for and charged them $125. ??? doubtful ! Chalk it up to experience, oh wait, you're supposed to have that already...ooops. Move on. There are 1000's of other fans on the market and in the store itself. I know. I've been there. And since you want to complain about free gift certificates, give it to your client as a good will gesture. Do you know what that is ???

Well Rob...they made an effort to correct the error/mistake whether it was theirs or YOURS for ordering a close-out. Your customer might never be able to get repairs on a close out and that's poor business relations on your part. A free gift certificate and you're complaining??? It seems as though they went out of their way to please the client, as Home Depot has always done. Would you have done the same for YOUR poor homeowner with the cheesy fans that you paid $25. for and charged them $125. ??? doubtful ! Chalk it up to experience, oh wait, you're supposed to have that already...ooops. Move on. There are 1000's of other fans on the market and in the store itself. I know. I've been there. And since you want to complain about free gift certificates, give it to your client as a good will gesture. Do you know what that is ???

Well Rob...they made an effort to correct the error/mistake whether it was theirs or YOURS for ordering a close-out. Your customer might never be able to get repairs on a close out and that's poor business relations on your part. A free gift certificate and you're complaining??? It seems as though they went out of their way to please the client, as Home Depot has always done. Would you have done the same for YOUR poor homeowner with the cheesy fans that you paid $25. for and charged them $125. ??? doubtful ! Chalk it up to experience, oh wait, you're supposed to have that already...ooops. Move on. There are 1000's of other fans on the market and in the store itself. I know. I've been there. And since you want to complain about free gift certificates, give it to your client as a good will gesture. Do you know what that is ???

Well Rob...they made an effort to correct the error/mistake whether it was theirs or YOURS for ordering a close-out. Your customer might never be able to get repairs on a close out and that's poor business relations on your part. A free gift certificate and you're complaining??? It seems as though they went out of their way to please the client, as Home Depot has always done. Would you have done the same for YOUR poor homeowner with the cheesy fans that you paid $25. for and charged them $125. ??? doubtful ! Chalk it up to experience, oh wait, you're supposed to have that already...ooops. Move on. There are 1000's of other fans on the market and in the store itself. I know. I've been there. And since you want to complain about free gift certificates, give it to your client as a good will gesture. Do you know what that is ???

A contractor or subcontractor should NEVER order close-outs of any kind for a customer; much less, a Hunter ceiling fan priced at $24.99?? You should have known that there would only be a couple of those at that price. We reap what we sow.