- Report: #140828
Complaint Review: Epson America - Long Beach California
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Author Confirmed
Why?
Epson America
PO Box 93012 Long Beach, 90809 California, U.S.A.
Phone:
562-276-4382
Web:
N/A
Categories:
Business Rating:
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Epson America warranty ripoff defective printers Long Beach California
I have a Epson Stylus CX5400 and it is still under warranty and has been determined to be defective by their telephone support technicians.
They stated that they would send me a replacement printer and I will return the defective printer with a prepaid return label.
I had to give a credit card number in case I did not return the old printer and that it would not be charged unless I did not return the old printer.
I received a call from them stating they would have to charge $135 to my card as a security deposit, which is absolutely absurd for a product that is defective and under warranty service. All other manufacturers just honor their warranty and will bill you if the defective product is not returned.
I will never buy another Epson Printer again and wish I never did
Adrien
Vineland, New Jersey
U.S.A.
They stated that they would send me a replacement printer and I will return the defective printer with a prepaid return label.
I had to give a credit card number in case I did not return the old printer and that it would not be charged unless I did not return the old printer.
I received a call from them stating they would have to charge $135 to my card as a security deposit, which is absolutely absurd for a product that is defective and under warranty service. All other manufacturers just honor their warranty and will bill you if the defective product is not returned.
I will never buy another Epson Printer again and wish I never did
Adrien
Vineland, New Jersey
U.S.A.
